Luz Ochoa
Lawndale,CA
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
Work History
Family Preservation Worker
Behavioral Health Services
LONG BEACH, CA
07.2018 - Current
- Monitored progress and documented patient mental health status changes to keep social workers updated.
- Developed rapport to create safe and trusting environment for care.
- Promoted community integration by providing extensive physical, emotional and social support.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Collaborated in creation of Parenting classes for 50 families.
SALES REPRESENTATIVE/Office Administrator
SHAHROOZ INC
GARDENA, CA
06.2012 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Reconciled account files and produced monthly reports to keep office manager informed about office operations.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Revitalized product revenues to over $700,000 in one year
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA05.2018
Master of Science - School Counseling
University of Southern California
Los Angeles, CA 08.2022 - Current
Skills
- Quality Assurance
- Schedule Coordination
- Regulatory Compliance
- Handling Customer Complaints
- Microsoft Office Suite
- Report Preparation and Analysis
- Recruitment and Hiring
- Database Maintenance
- Accounts Payable and Receivable
- Intuit QuickBooks
- Spanish Fluency
- Verbal and Written Communication
Accomplishments
- FIRST AID/ CPR CERTIFIED
- LANGUAGES:
- SPANISH (NATIVE/ BILIGUAL)
Languages
Spanish
Native or Bilingual
Timeline
Family Preservation Worker
Behavioral Health Services
07.2018 - Current
SALES REPRESENTATIVE/Office Administrator
SHAHROOZ INC
06.2012 - Current
Bachelor of Arts - Sociology
California State University - Dominguez Hills
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