Luz Ortiz
Homestead,FL
Summary
International Business and Management Specialist determined to gain a Business Management position in a progressive organization where brilliant management and leadership skills will be demonstrated in overcoming obstacles and competition to achieve the set goals of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ADMISSION SPECIALIST HUD
Homestead Housing Authority
Homestead, FL
01.2020 - Current
- Assessed clients’ eligibility for Federal assistance for the Housing Choice Voucher program.
- -Educated clients and families regarding their Family Obligations under the Housing Choice Voucher Program.
- -Entered client records in a centralized database for progress tracking.
- -Worked under strict deadlines and responded to requests and emergency housing issues.
- -Verified details of HAP transactions, including funds received, overpayments, and recoupment balances.
- - Schedule and conduct annual re-certification interviews promptly for rent increases.
- - Enter accurate and timely 50058 information into HAB for submission to HUD.
- - Participate in mid-month and end-of-month check processing. - Work cooperatively with members of HCV, adjusting workload as necessary
- - Investigate and resolve participant and landlord complaints, minimizing the involvement of the HCV Program Manager to the satisfaction of all parties.
- - Participate in the revision of Departmental policies and procedures.
- -Processed nearly $1 million in monthly, mid-month, and special HAP payments for HCV clients.
- -Maintained confidential information, such as clients' and landlords' personal information.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Implemented strategies to take advantage of new opportunities.
- Identified opportunities to enhance specialization, resulting in increased efficiency.
- Coordinated with other departments to ensure efficient workflow processes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
GENERAL MANAGER
Marquis Bayahibe Hotel (Dominican Republic)
01.2017 - 01.2020
- Manage profitability
- - Train and develop staff
- - Identity and executive strategic goals
- - Resource allocation
- - Ensure guest satisfaction
- - Meet with department leaders
- Conducted regular inspections of the property's interior and exterior areas to identify maintenance issues requiring immediate attention.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Managed a team of front desk agents, supervising personnel in issue resolution.
- Provided training to staff in customer service, safety, and other topics related to the hospitality industry.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Organized special events such as conferences or meetings in the hotel premises, ensuring smooth activities running according to plan.
Education
MBA - Human Resources Management
Nova Southeastern University
Fort Lauderdale, FL12-2024
BBA - International Business
Florida International University
Miami, FL12-2016
BBA - Business Management
Florida International University
Miami, FL12-2016
Associate of Arts - Business Administration
Miami Dade College
Miami, FL12-2013
Skills
- English/Spanish
- Management
- Time management
- Communication
- Supervising
- Delegation
- Teamwork
- Customer Relations
- Management Collaboration
- Project Planning
- Experience in Leadership
- Program Evaluation
- Data Analysis
- Improvement Plan Knowledge
- Organizational
Certification
- Fair Housing & Reasonable Accommodation Specialist, 2022
- Housing Choice Voucher (HCV) Specialist Certification 2023
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
ADMISSION SPECIALIST HUD
Homestead Housing Authority
01.2020 - Current
GENERAL MANAGER
Marquis Bayahibe Hotel (Dominican Republic)
01.2017 - 01.2020
MBA - Human Resources Management
Nova Southeastern University
BBA - International Business
Florida International University
BBA - Business Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College