LUZ ORTIZ
Lake Havasu City,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Demonstrates high level of self initiative. Successful in fast-paced environments. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Housekeeper
Leave It to Us LLC
Lake Havasu City, AZ
04.2024 - Current
- Reported any maintenance issues or damage to supervisors immediately.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Manager and Cashier
Kiowa Drive Thru
Lake Havasu City, AZ
08.2021 - 01.2022
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service
- Trained employees on additional job positions to maintain coverage of roles
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Issued receipts, refunds, credits or change due to customers
Sandwich Artist
Subway
Lake Havasu City, AZ
01.2017 - 12.2020
- Completed opening, closing and shift change tasks by following company guidelines
- Kept customer and food preparation areas clean and well-organized
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications
Education
Business-Bookkeeping, Medical Assistant Phlebotomy
Mohave Community College
Lake Havasu City, AZ05-2025
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2019
Skills
- Fluent in Spanish and English
- Strategic Planning
- Team Leadership
- Time Management
- Problem-Solving
- Self motivated
- Great Customer Service
- Fast learner
Timeline
Housekeeper
Leave It to Us LLC
04.2024 - Current
Manager and Cashier
Kiowa Drive Thru
08.2021 - 01.2022
Sandwich Artist
Subway
01.2017 - 12.2020
Business-Bookkeeping, Medical Assistant Phlebotomy
Mohave Community College
High School Diploma -
Lake Havasu High School
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