Luz Palacios Herrera
Kansas City,Kansas
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy technician
The University of Kansas Hospital
08.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume pharmacy environment.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy Technician
Sams Pharmacy
09.2017 - 08.2021
- Preparation of medications for patients, receiving and verifying the prescriptions, pricing and filling of prescriptions, completing patient paperwork related to the filling of prescription, assisting with insurance claims processing
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Sams
09.2017 - 07.2018
- Cashiering duties
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Sales associate
Hollister
03.2016 - 09.2017
- Helping customers find clothing, cashiering, stock management
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Fairfax Learning Center
Kansas City, KS05.2016
Skills
- Regulatory Compliance
- Supply Restocking
- Prescription Filling
- Workflow Optimization
- Drug Safety
- Insurance Billing
- Drug Inventory Control
- Medication Dispensing
- Insurance Verification
- OTC Recommendations
- Problem-Solving Skills
- Answering Customer Questions
- HIPAA
Skills Abilities
Expert, Advanced, Fluent, Fluent
Certifications Honors
08/2019, Pharmacy Technician Certification, PTCB
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy technician
The University of Kansas Hospital
08.2021 - Current
Pharmacy Technician
Sams Pharmacy
09.2017 - 08.2021
Cashier
Sams
09.2017 - 07.2018
Sales associate
Hollister
03.2016 - 09.2017
High School Diploma -
Fairfax Learning Center
- CPhT - Certified Pharmacy Technician
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