Hi, I’m
Luz Pantoja
Dallas,TX
Summary
As a Motivational Supervisor, I bring years of experience in overseeing, coordinating, and directing employee efforts towards achieving objectives. My background showcases a consistent record of fostering continuous improvement, enhancing performance, and managing schedules effectively. I am always on the lookout for ways to refine processes and workflows. I approach challenges with a positive mindset and the determination to prevail. My high motivation fuels my eagerness to embrace new challenges. I possess a robust work ethic, the capacity to adapt, and outstanding interpersonal abilities. I am skilled in operating independently and acquiring new skills swiftly. As a committed and versatile professional, I maintain a forward-thinking approach and a quick learning curve. I am keen to make meaningful contributions to a vibrant team and advance the organization's aims. I am a results-driven person, dedicated to perpetual learning and innovation, and recognized for applying analytical and creative thinking to tackle issues and generate impactful solutions in dynamic settings.
Overview
25
years of professional experience
1
Certification
Work History
GEICODallas, TX
Supervisor
08.1998 - 12.2023
Job overview
- Managed and oversaw the daily activities of an 8-16 member team.
- Regularly monitored and evaluated employee productivity to pinpoint improvement opportunities. Performed consistent performance reviews, delivering constructive feedback and establishing personal objectives.
- Facilitated regular meetings with team members to address upcoming tasks, project deadlines, progress review, and problem-solving.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented quality control measures that significantly reduced error rates. Identified opportunities for process improvements, which led to cost reductions and enhanced productivity.
- Streamlined workflow processes to reduce project completion times. Implemented new operational procedures to increase efficiency. Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and scrutinized records and metrics to comprehend company performance. Pinpointed areas for enhancement, focusing decision-makers on implementing necessary changes.
- Formulated plans to address issues concerning efficiency, costs, and profits. Devised creative strategies to improve the organization's customer service standards.
- Worked in collaboration with various departments to streamline workflow processes across teams and throughout the company.
- Audited company's legal documents to verify compliant policies and procedures.
Education
The Institutes Knowledge Group
from Associate in Risk Management
Lean Six SigmaDallas, Texas
Lean Green Belt Certification
American Educational Institute
Claims Law Specialist Designation
Dallas County Community College
from Business Administration and Management
Upper Iowa UniversityFayette, IA
from Business Administration and Management
Skills
- Operations Management
- Staff Management
- Process Improvement
- Strategic Planning
- Data Analytics
- Training and mentoring
- Process Monitoring and Improvement
- Time Management
- Goal Setting
Certification
- Lean Six Sigma Green Belt
- Senior Claim Law Associate (SCLA)
- Casualty Claim Law Associate (CCLA)
- Property Claim Law Associate (PCLA)
- Workers’ Compensation Claim Law Associate (WCLA)
- Fraud Claim Law Associate (FCLA)
- Automobile Claim Law Associate (ACLA)
Affiliations
- Long distance runner. I have completed several 5K's, 10k's and Half Marathons
- Long distance biker. I am currently part of a biker's group completed 10-15 miles 2-3 times a week.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Supervisor
GEICO
08.1998 - 12.2023
The Institutes Knowledge Group
from Associate in Risk Management
Lean Six Sigma
Lean Green Belt Certification
American Educational Institute
Claims Law Specialist Designation
Dallas County Community College
from Business Administration and Management
Upper Iowa University
from Business Administration and Management
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