Luz Pena
New York,NY
Summary
Highly competent Unit Assistant with background in healthcare settings. Experience includes managing administrative tasks, patient relations and supporting medical staff to ensure smooth unit operations. Strengths include strong organizational skills, ability to multitask efficiently, and commitment to providing high-quality support to patients and team members. Impact made by consistently contributing to improved operational efficiency and delivering superior patient care through dedicated support roles.
Overview
22
22
years of professional experience
Work History
Unit Assistant
New York Presbyterian Hospital
New York, NY
10.2002 - Current
- Assisted with coordinating and scheduling unit meetings, events, and activities.
- Organized patient records in accordance with established protocols.
- Provided administrative support to the nursing team and other healthcare professionals.
- Answered incoming calls and directed them to the appropriate personnel or department.
- Greeted patients upon arrival and provided assistance as needed.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Entered data into electronic health record systems accurately and efficiently.
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
- Coordinated transportation services for patients when needed.
- Acted as a liaison between healthcare providers, staff members, patients, families, insurance companies.
- Updated patient information in computer databases regularly.
- Worked closely with different levels of personnel to develop diverse, relevant skillset and support unit needs.
- Cultivated pleasant and safe setting, which was widely embraced by patients, employees, and visitors.
- Adhered to company policies and compliance regulations to protect patient confidentiality.
- Stocked medical supplies, medications, and equipment to maintain essential items for unit.
- Completed preventive maintenance, troubleshot malfunctions and coordinated repairs for medical and administrative equipment.
- Oversaw daily operations of unit, ensuring efficiency and compliance with company policies.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Coordinated with other departments to facilitate smooth workflow and achieve company objectives.
- Managed inventory, ensuring adequate stock levels and timely procurement of supplies.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ordered and maintained supply inventory for medical office.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Some College (No Degree) - Interior Design
Universidad Technologica De Santiago
Santiago, Dominican RepublicSkills
- Data entry proficiency
- Order transcription
- Information Protection
- Data Confidentiality
- Knowledge of medical terms
- Microsoft Office expertise
Accomplishments
Being Part of the AMAZING THINGS ARE HAPPENING campaign.
Employee ( Neuron ) of the month.
Shout outs during Unit Huddles.
Languages
English
Professional
Spanish
Professional
Affiliations
- Event Planner
- Dog Groomer
References
References available upon request.
Timeline
Unit Assistant
New York Presbyterian Hospital
10.2002 - Current
Some College (No Degree) - Interior Design
Universidad Technologica De Santiago
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