LUZ PENA
New York,New York
Summary
Proactive in leading, motivating and managing others to achieve objectives. Highly professional, organized and flexible. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Home Health Aide Provider
HELPSELF
04.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
Home Health Aide Provider
La Familia Home Care
05.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
ASSISTANT MANAGER
JDLS COUTURE
03.2017 - 11.2019
- Clients appointments.
- Banks Account management.
- Billing retail customers call assistance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
FINANCE EXECUTIVE
CREDIFLEX, SRL
02.2005 - 01.2017
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
CREDIT SCORE, DEVELOPMENT AND SALES MANAGER
FINANCIAMIENTO & CONSTRUCCION
01.1999 - 04.2004
- Sales Properties
- Quoting Material
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
MEDICAL SALES REPRESENTATIVE
LAPROFAR
05.1994 - 02.1998
- Prepared and delivered product presentations and answered questions about the product to increase sales.
- Generated revenue by liaising between doctors and companies to sell products.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
Education
MAGISTER -
EN ALTA GESTION FINANCIERA
ADMINISTRATION
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
Skills
- Cost Control
- Staff Supervision
- Customer Relationship Management
- Business Administration
- Sales Expertise
- Coordinating Service Initiatives
- Employee Support
- Workforce Improvements
- Team Leadership
- Budgeting and Cost Control
Certification
* Certified in June 2003; REAL ESTATE SALES TECHNIQUES
*Certified in March 2005; BUSINESS LIAISON
*Certified in April 2007; CUSTOMERS SERVICE
*Certified in February 2006; HUMANS RESOURCES
*Certified in March 2014; CREDIT RISK ANALYSIS
* Certified in December 2014; FINANCIAL RISK
*Certified in April 2023; HOME HEALTH AIDE
Languages
English
Professional Working
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Health Aide Provider
La Familia Home Care
05.2023 - Current
Home Health Aide Provider
HELPSELF
04.2023 - Current
ASSISTANT MANAGER
JDLS COUTURE
03.2017 - 11.2019
FINANCE EXECUTIVE
CREDIFLEX, SRL
02.2005 - 01.2017
CREDIT SCORE, DEVELOPMENT AND SALES MANAGER
FINANCIAMIENTO & CONSTRUCCION
01.1999 - 04.2004
MEDICAL SALES REPRESENTATIVE
LAPROFAR
05.1994 - 02.1998
MAGISTER -
EN ALTA GESTION FINANCIERA
ADMINISTRATION
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
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