Luz Perez
Atlantic City,New Jersey
Summary
Enthusiastic Young adult eager to contribute to team success through hard work, attention to detail
and excellent organizational skills. Clear understanding of Customer service and and training in
efficient. Motivated to learn, grow and excel in any kind of problem or issue. Taking a little time off to
have my child, Helped me learn and grow in more ways then one. I want to be able to show them the
way of good work ethic and being able to learn and adapt to anything that I have to deal with.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Res Care
08.2022 - Current
- I am responsible of assisting the Individuals
- I assist with bathing, grooming, medication
- I also Transport them to appointments
- I make sure I encourage and support the Individuals.
Cashier/Stock
Stellar Partners
03.2022 - 07.2022
- Checking Customers out
- I was responsible for counting the register at the end of the night
- Assisting customers when needing help
- Stocking the store.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Cashier/Stock/Customer service
ShopRite
08.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
Diploma -
Atlantic City High School
06.2020
Skills
- Creativity
- Dependability
- Teamwork
- Willingness to work
- Problem-Solving
- Customer Service
- Time management
- Communication
- Money Handling
- Client Support
- Compassionate Caregiving
- Behavior redirection
- First aid and safety
- Medication Administration
- Client documentation
- Housekeeping tasks
- Direct Patient Care
- Transportation
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Res Care
08.2022 - Current
Cashier/Stock
Stellar Partners
03.2022 - 07.2022
Cashier/Stock/Customer service
ShopRite
08.2020 - 07.2021
Diploma -
Atlantic City High School