Luz Quintero
Kennewick
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Benton PUD
06.2018 - Current
- -Credit Specialist
- -Daily Cash Back-Up
- -Life Support Accounts Lead
- -Reply to Web and Application inquiries
- -Process Mail
- -Part of the Safety Committee
Department Lead
REI
06.2014 - 08.2019
- -Implemented visual guidelines/Organized inventory
- -Unloaded trucks and ordered product
- -Kept count of merchandise on floor/Stocked-out merchandise
- -Cashier/ Lead small department groups
- - Lead Spanish outdoor preparedness classes
Customer Service Representative
Kadlec
09.2016 - 10.2017
- -Answered phone calls/Made services appointments
- -Created patient accounts, notes, and files
- -Processed referral requests
- -Processed insurances and benefits
- -Outbound calls to offer appointments to patients
Cashier/Clerk
United States Post Office
07.2015 - 08.2016
- -Customer Service
- -Took Inventory
- -Processed payments
- -Unloaded and loaded mail trucks
- -Processed and separated mail
Recreational Assistant
Avalon Health and Rehabilitation Center
08.2014 - 07.2015
- -Patient charting
- -Lead small groups projects and reading groups
- -Conducted new patient interviews
Education
AA - business Management and Focus in marketing
Columbia Basin College
03.2025
Marketing - english focus
Chiawana High School
06.2011
Skills
- Organizing filing and documenting
- Proficient in applications and website work
- Implementing new ideas and projects
- Safety Awareness
- Microsoft and Excel Proficient
- Excellent Customer Service Skills
- Driven and excellent at prioritizing
- Marketing and project focused
- Project implementation
- Telephone etiquette
- Excellent written and oral communication
- Complaint handling
Accomplishments
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned high marks for customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Volunteering Activities
- Enjoy volunteering for community events such as running 5Ks
- Volunteering for trail work
- Working with Girls on the Run organization
- Part of DECA club in college, participated in competitions
Languages
Spanish
Full Professional
Interests
- Volunteer Work
- Community Cleanup
- Avid Reader
- Gardening
- Backpacking
- I participate in a variety of outdoor recreational activities
- Team Sports
- Running
Timeline
Customer Service Specialist
Benton PUD
06.2018 - Current
Customer Service Representative
Kadlec
09.2016 - 10.2017
Cashier/Clerk
United States Post Office
07.2015 - 08.2016
Recreational Assistant
Avalon Health and Rehabilitation Center
08.2014 - 07.2015
Department Lead
REI
06.2014 - 08.2019
Marketing - english focus
Chiawana High School
AA - business Management and Focus in marketing
Columbia Basin College
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