Luz Ramos
Chicago,IL
Overview
4
4
years of professional experience
Work History
Patient Service Representative/Treatment Coordinator
Orthodontic Experts
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions, and addressing concerns.
- Used OpenDental and Ortho2 (edge) to schedule appointments, chart and take payments.
- Maintained well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Balanced end of day reports each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Developed and implemented customer service policies and procedures.
- Resolved billing inquiries and disputes in a timely fashion.
- Investigated insurance claims, denials, and appeals.
- Trained inexperienced staff on filing, phone etiquette and other office duties.
Return Specialist
Weather Tech
02.2021 - 06.2021
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Operated electric pallet jack, forklift and manlift.
- Provided documentation and calculations to support inventory distribution decisions.
- Developed strong communication skills by liaising between various departments involved in the returns process.
- Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.
Stocker/Cashier
Walmart
07.2021 - 12.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Processed and packaged stock items for customer purchases.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Stocker/Cashier/Customer Service
Walmart
01.2020 - 06.2020
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
High School Diploma -
Simpson Academy For Young Women
Chicago, IL06.2017
Skills
- Customer Service
- Medical terminology knowledge
- Office Administration
- Reception Management
- System updates
- Problem-Solving
- Multitasking and Organization
- Fluent in Spanish
Timeline
Patient Service Representative/Treatment Coordinator
Orthodontic Experts
01.2022 - Current
Stocker/Cashier
Walmart
07.2021 - 12.2022
Return Specialist
Weather Tech
02.2021 - 06.2021
Stocker/Cashier/Customer Service
Walmart
01.2020 - 06.2020
High School Diploma -
Simpson Academy For Young Women