Overview
Work History
Education
Skills
Timeline
Generic

Luz Ramos

Chicago,IL

Overview

4
4
years of professional experience

Work History

Patient Service Representative/Treatment Coordinator

Orthodontic Experts
01.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions, and addressing concerns.
  • Used OpenDental and Ortho2 (edge) to schedule appointments, chart and take payments.
  • Maintained well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Balanced end of day reports each day.
  • Built and maintained positive working relationships with patients and staff.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Developed and implemented customer service policies and procedures.
  • Resolved billing inquiries and disputes in a timely fashion.
  • Investigated insurance claims, denials, and appeals.
  • Trained inexperienced staff on filing, phone etiquette and other office duties.

Return Specialist

Weather Tech
02.2021 - 06.2021
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Operated electric pallet jack, forklift and manlift.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Developed strong communication skills by liaising between various departments involved in the returns process.
  • Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.

Stocker/Cashier

Walmart
07.2021 - 12.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
  • Processed and packaged stock items for customer purchases.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Stocker/Cashier/Customer Service

Walmart
01.2020 - 06.2020
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Education

High School Diploma -

Simpson Academy For Young Women
Chicago, IL
06.2017

Skills

  • Customer Service
  • Medical terminology knowledge
  • Office Administration
  • Reception Management
  • System updates
  • Problem-Solving
  • Multitasking and Organization
  • Fluent in Spanish

Timeline

Patient Service Representative/Treatment Coordinator

Orthodontic Experts
01.2022 - Current

Stocker/Cashier

Walmart
07.2021 - 12.2022

Return Specialist

Weather Tech
02.2021 - 06.2021

Stocker/Cashier/Customer Service

Walmart
01.2020 - 06.2020

High School Diploma -

Simpson Academy For Young Women
Luz Ramos