Luz Ramos
Reading,USA
Summary
Healthcare professional experienced in patient registration, data entry, and administrative support. Utilizes effective communication skills to ensure accurate information gathering and patient satisfaction. Track record of maintaining confidentiality and precision in all tasks. Proficient in managing patient information and ensuring smooth registration processes. Demonstrated ability to handle sensitive data with confidentiality and accuracy. Known for reliability, adaptability, and focus on team collaboration to achieve results.
Overview
32
32
years of professional experience
Work History
Patient Access/Outpatient Registration Clerk
Penn State Exeter Ridge Outpatient Services
08.2024 - Current
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
- Maintained current knowledge of insurance guidelines and requirements for medical services, enabling successful pre-authorizations for outpatient procedures.
- Contributed to overall clinic success by remaining flexible, readily taking on additional responsibilities to support both patients and colleagues.
- Assisted in training new registration clerks, ensuring they were well-equipped to provide excellent service to patients and staff alike.
Senior Account Executive
Becca Trim LLC.
09.2009 - Current
- Maintained contact information database by keeping account details updated, clear and relevant.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed and mentored team of account executives to meet and exceed sales targets.
Patient Access/ Hospital Registration
Penn State Health St. Joseph Medical Center
07.2022 - 08.2025
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Office Manager/Factory Supervisor
Great Notions Inc.
01.1994 - 08.2009
- Created and supervised factory production disciplines for efficient output.
- Collaborated with other leaders to direct workflow and support operations.
- Managed staff hiring, training, and supervision for all departments.
- Coordinated schedules and reviewed work performance for staff.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely and on schedule.
Education
GED -
General Equivalency Diploma
New York, NYNo Degree - Human Services
Audrey Cohen College
New York, NYSkills
- Payment Processing
- Customer Satisfaction
- Patient Registration
- Registration Processing
- Multitasking
- Insurance authorizations
BILINGUAL: SPANISH/ ENGLISH
Fluent in speaking and writing both English and Spanish
Timeline
Patient Access/Outpatient Registration Clerk
Penn State Exeter Ridge Outpatient Services
08.2024 - Current
Patient Access/ Hospital Registration
Penn State Health St. Joseph Medical Center
07.2022 - 08.2025
Senior Account Executive
Becca Trim LLC.
09.2009 - Current
Office Manager/Factory Supervisor
Great Notions Inc.
01.1994 - 08.2009
GED -
General Equivalency Diploma
No Degree - Human Services
Audrey Cohen College
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