Luz Rangel

Shift Manager/Keyholder

McDonald's Restaurant

Burlington, Wisconsin

04.2005 - 04.2022

Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Kept orderly and accurate accounting records by monitoring sales documentation.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.