Luz Ricalday
Edinburg
Summary
Dynamic and customer-focused professional with extensive experience at HEB Grocery Store, excelling in food safety and stock management. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Recognized for training new employees and ensuring pricing accuracy, contributing to a seamless shopping experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Produce Associate
HEB Grocery Store
McAllen
05.2024 - Current
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Reviewed tags on product shelves and made requested pricing changes.
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
- Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Processed returns and exchanges as necessary according to company policy.
- Provided training to new employees, sharing best practices and departmental procedures.
- Checked delivered merchandise and order information to verify shipment accuracy.
Server
Chili's Bar and Grill
Edinburg
10.2019 - 06.2025
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
Server
University Drafthouse
Edinburg
02.2023 - 10.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and confirmed complete orders.
Education
Criminal Justice
South Texas College
McAllen, TX05-2021
Skills
- Food safety
- Stock management
- Customer service
- Pricing accuracy
- Product knowledge
- Employee training
- Cash handling
- Effective communication
- Time management
- Problem solving
- Problem-solving
Certification
- Security Level 2
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Produce Associate
HEB Grocery Store
05.2024 - Current
Server
University Drafthouse
02.2023 - 10.2024
Server
Chili's Bar and Grill
10.2019 - 06.2025
Criminal Justice
South Texas College
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