Luz Rivera
Chino,CA
Summary
Dependable candidate with strong interpersonal skills, time management, and problem-solving abilities. Manages multiple priorities while maintaining a positive, cooperative approach. Demonstrates willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Assistant Manager
El Pollo Loco
Pomona, California
07.2023 - Current
- Handled safe food handling, labeling, sanitation, packing, storage, and disposal practices.
- Coordinated daily operations across departments and staff schedules to enhance workflow.
- Assisted in evaluating employee performance to identify improvement areas and develop training and work assignments.
- Resolved customer concerns and service issues promptly.
- Tracked inventory levels and ordered needed supplies.
- Followed company policies, safety rules, and compliance standards.
- Prepared reports, logs, and shift documentation for leadership.
- Assisted with hiring, onboarding, and staffing adjustments.
- Streamlined communication between teams and upper management to improve workflow efficiency.
- Responded to customer service inquiries and complaints in a timely manner.
- Supported daily operations through shift scheduling and duty assignments.
- Provided guidance and support to junior staff on daily tasks, projects, and goals.
- Helped resolve conflicts between team members effectively.
- Collaborated with management on strategic business planning initiatives. on strategic plans for business goals.
- Coordinated with other departments to keep operations moving smoothly.
- Organized training sessions for new hires to build familiarity with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Applied quality control measures to maintain company standards.
- Planned and delivered training sessions to improve employee performance and address weak areas.
- Completed opening, closing, and shift change duties to maintain daily operational standards.
3PL Customer Service Representative/Router
Allways Pacific
Chino, CA
05.2016 - 06.2023
- Provided support to customers with special needs or preferences.
- Helped raise customer satisfaction by answering needs and resolving concerns quickly.
- Answered questions about products, services, and company information.
- Reviewed customer issues to identify root causes and resolve complaints.
- Joined team meetings and training sessions to stay current on product updates and changes.
- Processed customer service orders promptly to support customer satisfaction.
- Used customer service software to manage interactions and track satisfaction.
- Worked with sales, marketing, and management teams to create solutions and meet shared goals.
Client Services Coordinator
NRI USA LLC
Fontana, CA
01.2014 - 04.2016
- Worked with operations staff to resolve service issues and improve client satisfaction.
- Answered questions about account services, statements, and balances.
- Used customer service and analytical skills to solve concerns and support client loyalty.
- Provided customer support by handling inquiries, resolving issues, responding to requests, helping with product selection, and processing orders.
- Guided customers while considering special needs and preferences.
- Responded to requests for products, services, and company information.
3PL Router Supervisor
Lf Freight (USA) Llc
Mira Loma, CA
03.2012 - 12.2013
- Cultivated positive relationships with representatives of UPS, FedEx, USPS, and DHL to streamline shipping processes.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Communicated with carrier representatives, arranging special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored workflow and implemented strategies to enhance employee time management.
- Evaluated employee performance and coached to enhance skills in identified weak areas.
- Created and managed project plans, timelines and budgets.
3PL Office Leader/Customer Representative/Router
T-Bro Distribution
Ontario, CA
04.2005 - 03.2012
- Coordinated special projects and managed schedules to ensure timely completion.
- Updated reports, managed accounts, and generated database reports for company records.
- Handled office inventory by placing orders, processing requisitions, and receiving shipments.
- Set up workflow steps, monitored daily productivity, and made changes to improve staff performance.
- Built and maintained strong working relationships with vendors, suppliers, and contractors.
- Improved safety procedures to support employee well-being and reduce company liability risk.
- Trained and supervised employees on office policies and procedures.
- Responded to customer requests for products, services, and company information to enhance customer satisfaction.
- Provided guidance and support to customers while addressing special needs and preferences.
- Communicated with carrier representatives to arrange special deliveries and shipment receipts.
- Worked with shippers to resolve shipment issues, damaged materials, and shortages.
3PL Floor Supervisor
Gilbert West
Chino, CA
06.1995 - 02.2005
- Built and developed warehouse team to meet operational goals and exceed performance targets.
- Trained new staff on job duties, company policies, and safety procedures for faster onboarding.
- Followed safety rules and protocols across warehouse activities.
- Reviewed team performance and provided actionable feedback to enhance individual and team effectiveness.
- Kept goods at planned levels based on sales forecasts and demand to fill orders on time.
- Assigned tasks to team members to finish within set time frames.
- Streamlined team processes to support productivity and efficiency improvements.
- Planned staffing needs and built schedules for all shifts.
- Resolved team conflicts and addressed complaints or grievances.
- Worked with vendors to confirm timely delivery of materials and supplies and to prevent delays.
- Inspected incoming shipments for quality issues and processed unacceptable materials for return.
- Improved delivery plans through strong scheduling knowledge, organizational skills, and route development expertise.
Education
GED -
ACCEF-HSE Academy
Ontario, CA07-2023
Skills
- Food preparation techniques
- Safe work practices
- Customer service excellence
- Project management expertise
- Transportation solutions development
- Route delivery coordination
- Spreadsheet management
- Administrative support
- System updates
- Computer literacy
- SAP proficiency
- Oracle EnterpriseOne knowledge
- Analytical and problem-solving skills
- Multi-task management
- Task prioritization
- Staff training and development
- Meeting facilitation
Languages
Fluent: Speaking, Reading, Writing.
English and Spanish (Bilingual).
Timeline
Assistant Manager
El Pollo Loco
07.2023 - Current
3PL Customer Service Representative/Router
Allways Pacific
05.2016 - 06.2023
Client Services Coordinator
NRI USA LLC
01.2014 - 04.2016
3PL Router Supervisor
Lf Freight (USA) Llc
03.2012 - 12.2013
3PL Office Leader/Customer Representative/Router
T-Bro Distribution
04.2005 - 03.2012
3PL Floor Supervisor
Gilbert West
06.1995 - 02.2005
GED -
ACCEF-HSE Academy