Luz Rosario
Corona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Dispatcher
Dolly Transport Llc
04.2021 - 01.2024
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Pharmacy Technician
First Health Specialty Pharmacy
03.2020 - 02.2021
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Call Center Representative
Montefiore Hospital
06.2018 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Supermarket Assistant
IDEAL
06.2016 - 02.2018
- Enhanced customer satisfaction by providing prompt and friendly service at the checkout.
- Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
- Assisted in inventory management, conducting regular counts and updating records accurately.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
Education
John Bowne High School
Flushing, NY07.2016
Skills
- Customer Relations
- Call Management
- Medicare and Medicaid Processes
- Problem-Solving Skills
- FDA and HIPPA Compliance
- Resolving Customer Issues
- POS Systems Expertise
- Data Entry
- Active Listening
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
Dolly Transport Llc
04.2021 - 01.2024
Pharmacy Technician
First Health Specialty Pharmacy
03.2020 - 02.2021
Call Center Representative
Montefiore Hospital
06.2018 - 01.2020
Supermarket Assistant
IDEAL
06.2016 - 02.2018
John Bowne High School
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