Luz Rosario
Kingston,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
01.2023 - 04.2023
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Team Leader
Amazon
10.2020 - 12.2022
- Developed and implemented customer service policies to enhance satisfaction.
- Trained employees on [Product or Service] and assigned duties.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
Call Center Representative
Ability Recovery Services
02.2017 - 09.2020
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
John Bowne High School
Flushing, NY06.2015
Skills
- Multi-Line Telephone Operation
- Records Preparation
- Service Standard Compliance
- Microsoft Excel
- Ability to multi task
- Excellent customer care and communication skills
- Bilingual Spanish
- Clear and friendly telephone voice
- 5 years of customer service
- The ability yo work under pressure and meet deadlines
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus
01.2023 - 04.2023
Team Leader
Amazon
10.2020 - 12.2022
Call Center Representative
Ability Recovery Services
02.2017 - 09.2020
High School Diploma -
John Bowne High School
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