Luz Saenz
San Antonio,TX
Summary
Caregiver with 4 years of experience providing compassionate support to elderly clients, ensuring their safety and well-being. Skilled in creating personalized care plans, managing medication, and fostering emotional connections to alleviate feelings of isolation. Certified in First Aid and CPR, with a strong commitment to enhancing clients & quality of life through meaningful activities and collaboration with healthcare professionals. Also, 5 years of experience in logistics, customer service, and administration. Adept at managing operations, improving efficiencies, and delivering exceptional customer care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Member
Whole Foods Market Inc
05.2025 - 08.2025
- Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases
- Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were stocked
- Assisted in receiving and unpacking merchandise shipments, verifying quantities against purchase orders
- Collaborated with team members to set up promotional displays and signage to attract customers' attention
- Participated in regular inventory counts to maintain accurate stock levels.
Logistics Manager
Global food Products
03.2023 - 03.2025
- Enhanced attendee satisfaction by meticulously organizing and managing meeting logistics.
- Coordinated travel arrangements and logistics for away games, ensuring smooth operations.
- Coordinated logistics for product delivery, ensuring timely and cost-effective transportation.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Negotiated transportation and logistics contracts to reduce shipping costs.
Meat Processor
HEB
02.2023 - 07.2023
- Performed tasks such as cleaning, grinding, packaging, and labeling meat in adherence to strict health and safety guidelines.
- Ensured all products were sorted properly, working with the storage management department for efficient inventory control.
- Operated in a temperature-controlled environment (20-30F), maintaining proper attire and safety protocols at all times.
Sales Associate
Concentrix
08.2022 - 01.2023
- Provided customer service, answering inquiries about health insurance policies and assisting customers with changes to their coverage.
- Managed inbound and outbound calls, addressing customer concerns and offering solutions for insurance related issues.
- Drafted documents, reports, and presentations, utilizing various office software for efficient record keeping.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Release operations Import Analysts
Russell A. Farrow
01.2020 - 07.2022
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Analyzed import data to identify trends and areas for improvement, driving strategic decision-making within the company.
Clerk III
Laredo Police Department
02.2020 - 11.2021
- Ensured timely replenishment of stock, closely monitoring lead times and coordinating with suppliers for on-time deliveries.
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across departments.
- Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
- Developed comprehensive reports for management review, highlighting key inventory metrics and performance indicators.
Customer Service Associate/ Part-Time
Marshalls
10.2015 - 01.2021
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- I answer calls for any customer services, while maintaining customer service in the floor.
M & J Health Care Provider Part Time
Providence Health & Services
04.2016 - 12.2020
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
Education
High School Diploma -
United High School
Laredo, TX06.2016
CNA - Certifcate Nurse Assitant
The Institute of Allied Healthcare
San Antonio, TX09-2025
Skills
- Patient caregiver
- Efficient cash transactions
- Inventory tracking
- Analysis of financial reports
- Payroll administration skills
- Financial data analysis
- Accurate data entry
- Customer Services
- Fluent in two languages
- Accounts receivable processing
- Skilled in Outlook administration
- Residential care assistance
- Microsoft Excel
- Experienced in QuickBooks software
- Experienced in document creation using Microsoft Word
- Inventory stocking
- Compassionate assistance
- Nutritional meal preparation
Certification
- First Aid Certification
- CPR
Languages
Spanish - Fluent
Professional Working
English
Full Professional
Interests
- Horseback Riding
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- CNA License
- CPR
- Customer service
- Warehousing functions
- Computer proficient
Accomplishments
- Achieved 25% faster average transaction time by completing each customer checkout process with accuracy and efficiency.
- I documented and resolved a client's early signs of dehydration which led to immediate intervention with increased fluid intake and electrolyte replacement, preventing a more serious medical event.
- Achieved improved budgeting accuracy through effectively helping with creating detailed monthly spend report that tracked logistics KPIs against forecasts.
Timeline
Team Member
Whole Foods Market Inc
05.2025 - 08.2025
Logistics Manager
Global food Products
03.2023 - 03.2025
Meat Processor
HEB
02.2023 - 07.2023
Sales Associate
Concentrix
08.2022 - 01.2023
Clerk III
Laredo Police Department
02.2020 - 11.2021
Release operations Import Analysts
Russell A. Farrow
01.2020 - 07.2022
M & J Health Care Provider Part Time
Providence Health & Services
04.2016 - 12.2020
Customer Service Associate/ Part-Time
Marshalls
10.2015 - 01.2021
High School Diploma -
United High School
CNA - Certifcate Nurse Assitant
The Institute of Allied Healthcare
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