Luz Santana

Instructs students in the academic subject of English. Creates lesson plans and implements them based on curriculum objectives: handouts, grammar, reading comprehension, and creative writing skills. Assesses student performance through tests, quizzes, and other assessments while maintaining a safe and orderly learning environment for all students. Collaborates with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study. Organizes extra-curricular activities, such as poetry writing competitions and debates related to the study of English literature.

Supervises and leads employees to maintain productivity and customer service levels. Handled escalated customer concerns and emergencies in the absence of a manager or supervisor. HIPPO (Pre-Manager) position. Delegates tasks to employees and monitors activities and tasks to completion. Checked orders for quality and completeness. Educated customers about offerings, promotions, and pricing to boost sales. Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale. Mentored and coached staff by giving employees suggestions and feedback to improve job performance as a certified trainer. Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures. Upheld a good attitude as a bird specialist (Kitchen Leader) and created plans with my superiors to ensure a smooth shift.

Greeted customers, provided exceptional customer service, and assisted customers with product selection, sizing, and styling.

Provided accurate information about products, prices, and services, and processed transactions using a point-of-sale system.

Conducted inventories regularly to track stock levels while also performing cashier duties such as accepting payments, issuing receipts, and counting money. Promoted a positive work environment through open communication and constructive feedback.