Luz Santana
Summary
Competent and dedicated professional with demonstrated expertise in managing financial and administrative operations; poised to excel in assistant behavioral analyst position and make positive impact in mental health field.
Overview
10
10
years of professional experience
Work History
Behavior Technician
Circle Care Services
09.2025 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Collaborated with other professionals to develop and modify individualized treatment plans.
Claims Specialist
Connective Rx
08.2022 - Current
- Process an average of 75 claims daily, ensuring the submission of all required information for accurate and timely provider reimbursements.
- Perform quality assurance on all claims, consistently striving to meet the goal of zero errors on each submission.
Bookkeeper
Bravo Supermarket
09.2020 - 08.2022
- Enhanced financial accuracy by conducting account reconciliations with bank statements as well as identifying and resolving discrepancies.
- Maintained and reconciled general ledger accounts, guaranteeing accuracy and compliance with accounting standards.
- Processed accounts payable and receivable, including invoicing, payment processing, and collections.
- Contributed to timely compensation by reviewing employee time records and ensuring accurate processing of payroll for over thirty salaried and hourly staff.
- Enabled prompt transactions and fostered strong supplier relationships by managing substantial volume of vendor payments simultaneously.
Phone Sales Representative
Dial America
11.2018 - 07.2020
- Promoted company products and services by leveraging strong communication abilities.
- Ensured smooth workflow by encouraging prospects to agree to follow-up discussions and scheduled timely appointments.
- Conducted outbound sales calls to prospective customers to introduce products and services, addressing inquiries and providing detailed information.
- Acquired new business by pursuing sales opportunities and highlighting key product benefits.
- Improved service accessibility and customer satisfaction by utilizing bilingual skills and maximizing customer interactions, while managing inbound calls.
Receptionist
Dr. James M. Katz, Dermatology
05.2016 - 10.2018
- Provided positive customer experience by delivering clear information regarding office hours, procedures, and requirements to address inquiries from walk-in clients and phone calls.
- Assisted with administrative tasks such as data entry, filing, and maintaining records to support various departments.
- Protected sensitive and confidential information by adhering to established protocols and privacy regulations.
- Managed interactions with dissatisfied patients to foster positive outcomes along with maintaining professionalism and composure in high-stress situations.
Education
Bachelor of Science -
Rutgers University, School of Criminal Justice
NewarkAssociate's Degree - undefined
Bergen Community College
ParamusMBA - Applied Behavior Analysis
Felician University
Lodi, NJ12-2027
Skills
- Confidentiality
- Interpersonal Skills
- Communication Skills
- Problem Solving
- Mental Health
- Team Working
- Creative Problem Solving
LANGUAGES
Spanish
English
Timeline
Behavior Technician
Circle Care Services
09.2025 - Current
Claims Specialist
Connective Rx
08.2022 - Current
Bookkeeper
Bravo Supermarket
09.2020 - 08.2022
Phone Sales Representative
Dial America
11.2018 - 07.2020
Receptionist
Dr. James M. Katz, Dermatology
05.2016 - 10.2018
Associate's Degree - undefined
Bergen Community College
Bachelor of Science -
Rutgers University, School of Criminal Justice
MBA - Applied Behavior Analysis
Felician University