Luz Santana

• Leadership & Talent Management:Attract, hire, train, and retain talent, fostering an inclusive environment. Provide continuous coaching to employees to drive sales performance and career development.
• Sales & Service Focus: Motivate the team to achieve sales goals across makeup, skincare, fragrance, and hair care categories. Model expert service by providing product demonstrations and consultations to guests.
• Operational Excellence: Execute marketing initiatives, merchandise resets, and price updates. Maintain high visual standards and manage inventory control processes.
• Financial & Performance Management: Analyze sales reports and utilize payroll budgets to optimize scheduling. Drive results in key areas, including loyalty program sign-ups and credit card applications.
• Compliance & Safety: Ensure compliance with all policies, procedures, and safety standards.

Responsible for overseeing all aspects of store operations in a high-volume retail environment, including sales performance, team leadership, merchandising, inventory control, and customer service. Ensures the store operates efficiently, meets financial goals, and maintains company standards.

Leads daily operations by managing staff schedules, assigning tasks, and supervising employees to ensure productivity and excellent service. Recruits, hires, trains, and develops team members, creating a positive work environment and improving overall performance.

Drives sales and profitability by executing company promotions, maintaining product availability, and ensuring effective merchandising and visual presentation. Monitors financial performance, controls expenses such as payroll and shrink, and implements strategies to improve results.

Maintains strict store standards, including cleanliness, organization, safety, and compliance with company policies and procedures. Oversees inventory management processes, including ordering, receiving, stocking, and loss prevention.

Provides excellent customer service by resolving customer concerns professionally and ensuring a positive shopping experience. Collaborates with district management to implement company initiatives and achieve business objectives.

• Managed all merchandising operations, including product placement, stocking, and inventory control, ensuring shelves were fully stocked and visually appealing.
• Maintained company store standards by executing planograms, organizing displays, and ensuring a clean, organized sales floor.
• Assisted in driving sales by ensuring high-demand products were available and properly displayed.
• Supervised and trained team members on stocking procedures, merchandising standards, and customer service expectations.
• Monitored inventory levels, handled freight, and supported loss prevention efforts.
• Collaborated with store management to support daily operations and improve overall store performance.

• Provided fast and friendly customer service while accurately processing cash, credit, and debit transactions.
• Maintained a clean, organized checkout area and ensured a positive customer experience.
• Assisted customers with questions, returns, and locating products within the store.
• Followed company cash handling procedures and balanced register at the end of shifts.
• Supported store operations by restocking front-end merchandise and maintaining store standards.

• Assisted in training new staff on operational procedures and customer service standards.
• Monitored inventory levels to ensure stock availability and timely replenishment.
• Implemented merchandising strategies to enhance product visibility and sales performance.
• Coordinated daily operations to ensure efficient workflow and high customer satisfaction.