Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Santiago

Gurabo,PR

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Liberty
03.2005 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Pre-Law

Universidad De Puerto Rico
Recinto De Rio Piedras

Skills

  • Order Processing
  • Typing Proficiency
  • Managing Multiple Tasks
  • Closing Sales
  • Critical Thinking
  • Active Listening
  • Sales Quota Achievement
  • Grammar
  • Problem-Solving Ability
  • Customer Service
  • Account Management
  • Customer Retention Strategies
  • Call Center Operations
  • Microsoft Word
  • Microsoft PowerPoint

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Liberty
03.2005 - Current

Pre-Law

Universidad De Puerto Rico

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Luz Santiago