Luz Santiago
Gurabo,PR
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Liberty
San Juan, PR
03.2005 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Pre-Law
Universidad De Puerto Rico
Recinto De Rio PiedrasSkills
- Order Processing
- Typing Proficiency
- Managing Multiple Tasks
- Closing Sales
- Critical Thinking
- Active Listening
- Sales Quota Achievement
- Grammar
- Problem-Solving Ability
- Customer Service
- Account Management
- Customer Retention Strategies
- Call Center Operations
- Microsoft Word
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Liberty
03.2005 - Current
Pre-Law
Universidad De Puerto Rico