Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

LUZ SIENICKI

Litchfield Park,Arizona

Summary

Healthcare professional with extensive experience in patient relations and advocacy. Proven ability to handle patient inquiries and resolve conflicts efficiently. Focused on team collaboration and achieving optimal patient outcomes, known for adaptability and reliability. Key skills include conflict resolution and patient communication.

Recent graduate with foundational knowledge in Science-Psychology. Training in psychotherapy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills.

Behavioral Health Services

Patient Advocate

Spanish Medical Interpreter & Translator

Psychology, Psychiatry, Mental Health, Developmental Pediatrics, and Oncology.

Overview

14
14
years of professional experience
2
2
Certification
1
1
year of post-secondary education

Work History

Psychotherapist Intern

Home of Grace
01.2025 - Current
  • Supported senior therapists with case management tasks, helping streamline processes for more efficient service delivery.
  • Developed expertise in a variety of therapeutic modalities, including cognitive-behavioral therapy, psychodynamic therapy, and solution-focused brief therapy.
  • Evaluated treatment plan effectiveness regularly, making adjustments as needed based on client feedback and observed progress.
  • Provided psychoeducation to clients and their families on various mental health topics, enhancing awareness and understanding.
  • Documented patient information, treatment plans, and patient responses.

Patient Relations Advocate

City of Hope
03.2022 - Current
  • Implemented initiatives aimed at enhancing cultural competence among healthcare providers, resulting in more personalized care experiences for diverse patient populations.
  • Reduced patient complaints by consistently following up on issues and ensuring effective communication among staff members.
  • Resolved customer English-Spanish complaints using established follow-up procedures.
  • Delivered support Oncology, Pain Clinic, and Psychiatry appointments.
  • Enhanced patient satisfaction by addressing concerns promptly and providing efficient resolutions.
  • Analyzed trends in patient feedback to identify areas of opportunity for improvement and develop targeted interventions aimed at enhancing overall satisfaction levels.
  • Served as a liaison between various departments to ensure seamless coordination of care for patients across multiple service lines.

Spanish Medical Interpreter-Translator-Advocate

Phoenix Children's Hospital
08.2015 - Current


  • Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.


  • Collaborated closely with physicians and medical staff to provide essential information about patient conditions, ensuring proper care delivery.


  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.


  • Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.


  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.


  • Translated procedural information to facilitate understanding between doctors and patients.


  • Interpreted services to families during process of Psychology, Psychiatry and Developmental pediatrics appointments and coordination of ongoing treatment.


  • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.


  • Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.


  • Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.

Education

Master of Science - Psychology

Arizona State University
Tempe, AZ
12-2024

Bachelor of Arts - Psychology

Arizona State University
Tempe, AZ
12-2023

Associate of Arts - Liberal Arts And Sciences

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05.2020 - 05.2021

Associate of Arts - General Studies

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
12-2014

Skills

  • Physician support
  • Psychopharmacology
  • Psychodynamic approach
  • Complaint handling-Problem solving
  • Mental Health
  • HIPAA compliance
  • Patient education
  • Medical terminology proficiency
  • Spanish fluency
  • Documenting and recording information
  • Communicating to patients and families
  • Medical translation
  • Cross-cultural sensitivity
  • Video remote services
  • Medical ethics
  • Healthcare systems

Certification

  • Addiction and Substance-Use Related Disorders (Arizona State University).
  • HIPAA Compliance Certification.
  • Certified Spanish Medical interpreter.
  • Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.

Languages

Spanish
Native or Bilingual

Accomplishments

Master of Science Psychology- Magna Cum Laude

Bachelor of Arts Psychology- Magna Cum Laude

High Distinctions-Honor Roll.

Timeline

Psychotherapist Intern

Home of Grace
01.2025 - Current

Patient Relations Advocate

City of Hope
03.2022 - Current

Associate of Arts - Liberal Arts And Sciences

Maricopa Community Colleges, Phoenix College
05.2020 - 05.2021

Spanish Medical Interpreter-Translator-Advocate

Phoenix Children's Hospital
08.2015 - Current

Master of Science - Psychology

Arizona State University

Bachelor of Arts - Psychology

Arizona State University

Associate of Arts - General Studies

Maricopa Community Colleges, Estrella Mountain Community College

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LUZ SIENICKI