LUZ SIENICKI
Litchfield Park,Arizona
Summary
Healthcare professional with extensive experience in patient relations and advocacy. Proven ability to handle patient inquiries and resolve conflicts efficiently. Focused on team collaboration and achieving optimal patient outcomes, known for adaptability and reliability. Key skills include conflict resolution, patient communication, and empathy.
Personable and compassionate, bringing thorough understanding of patient care principles and healthcare practices. Possesses strong communication and conflict resolution skills, adept at navigating patient concerns with empathy and efficiency. Dedicated to fostering positive patient experiences and ensuring supportive healthcare environment.
Spanish Medical Interpreter & Translator
Psychology, Psychiatry, Developmental Pediatrics, and Oncology.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Relations Advocate
City of Hope
03.2022 - Current
- Implemented initiatives aimed at enhancing cultural competence among healthcare providers, resulting in more personalized care experiences for diverse patient populations.
- Reduced patient complaints by consistently following up on issues and ensuring effective communication among staff members.
- Resolved customer English-Spanish complaints using established follow-up procedures.
- Delivered support Oncology, Pain Clinic, and Psychiatry appointments.
- Enhanced patient satisfaction by addressing concerns promptly and providing efficient resolutions.
- Analyzed trends in patient feedback to identify areas of opportunity for improvement and develop targeted interventions aimed at enhancing overall satisfaction levels.
- Served as a liaison between various departments to ensure seamless coordination of care for patients across multiple service lines.
Spanish Medical Interpreter-Translator-Advocate
Phoenix Children's Hospital
08.2015 - Current
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Collaborated closely with physicians and medical staff to provide essential information about patient conditions, ensuring proper care delivery.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Interpreted services to families during process of Psychology, Psychiatry and Developmental pediatrics appointments and coordination of ongoing treatment.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Education
Master of Science - Psychology
Arizona State University
Tempe, AZ12-2024
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12-2023
Associate of Arts - Liberal Arts And Sciences
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12-2020
Associate of Arts - General Studies
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ12-2014
Skills
- Complaint handling
- Healthcare
- HIPAA compliance
- Patient education
- Medical terminology
- Spanish fluency
- Documenting and recording information
- Communicating to patients and families
- Decision-making
- Patient documentation
- Cross-cultural sensitivity
Certification
- HIPAA Compliance Certification.
- Certified Spanish Medical interpreter.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Patient Relations Advocate
City of Hope
03.2022 - Current
Spanish Medical Interpreter-Translator-Advocate
Phoenix Children's Hospital
08.2015 - Current
- HIPAA Compliance Certification.
- Certified Spanish Medical interpreter.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Master of Science - Psychology
Arizona State University
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - Liberal Arts And Sciences
Maricopa Community Colleges, Phoenix College
Associate of Arts - General Studies
Maricopa Community Colleges, Estrella Mountain Community College
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