Luz Sierra
El Paso,TX
Summary
Experienced bilingual professional with a proven track record with all previous employers, excelling in customer service and interviewing techniques. Demonstrated adaptability and problem-solving abilities, enhancing client experiences and streamlining processes. Achieved significant outcomes in fast-paced environments, showcasing exceptional organizational skills and a commitment to teamwork.
Overview
18
18
years of professional experience
Work History
Case Specialist
The Providencia Group
11.2022 - 12.2024
- Communicated proficiently in English and Spanish, delivering exceptional customer service to diverse individuals with dignity and respect.
- Provided clear explanations of processes to assist clients in reuniting with their families, offering compassionate support throughout their journey.
- Conducted interviews to gather pertinent information, working closely with coworkers, potential sponsors, and family members to achieve optimal outcomes.
- Thrived in a fast-paced environment, expertly multitasking to meet demanding deadlines with high accuracy.
- Promoted a collaborative work environment, ensuring smooth coordination and high-quality results.
PHC Field Supervisor
APC Homemakers Services
02.2022 - 11.2022
- Supervised and managed approximately 200 cases, ensuring excellent customer service for clients and providers, particularly focusing on older individuals and those with disabilities.
- Conducted home visits for new hire orientations, initiated care for new clients, performed annual reassessments, and addressed arising concerns.
- Monitored providers' timesheets for accurate billing and payment, ensured consistent staffing and service delivery, reported incidents to Texas Adult and Protective Services, and collaborated with clerks for efficient scheduling.
Outreach Specialist
Grant Associates, Texas Workforce Solutions
11.2021 - 02.2022
- Provided exceptional customer service by handling all incoming calls related to Supplemental Nutrition Assistance Program applications and participant requirements.
- Scheduled orientation sessions with Texas Workforce Solutions and actively monitored participant compliance with Texas Health and Human Services guidelines.
- Submitted daily reports to Texas Health and Human Services upon completion of training and supported additional assigned duties.
Community Care Worker I-III
Texas Health and Human Services Commission
11.2016 - 07.2021
- Provided exceptional customer service by effectively communicating in English and Spanish, conducting home visits and phone interviews with older individuals and those with disabilities.
- Gathered and verified client information, determined eligibility, and referred clients to appropriate services while maintaining excellent customer service.
- Prioritized workload, adhered to timeframes, and met deadlines effectively while managing caseloads and maintaining positive working relationships with co-workers, clients, and other agencies.
Texas Works Advisor I-II
Texas Health and Human Services Commission
06.2013 - 11.2016
- Provided exceptional customer service, conducting interviews in both English and Spanish to gather financial and personal information for public assistance programs.
- Evaluated data from various sources, input information, and calculated and approved benefits based on eligibility criteria in a fast-paced environment.
- Managed tasks efficiently in a fast-paced environment, prioritized work, and met deadlines while maintaining positive relationships with co-workers, clients, and other state agencies.
Senior Office Assistant
The City of El Paso
05.2007 - 06.2013
- Provided exceptional customer service through effective oral and written communication in both English and Spanish, addressing concerns and complaints.
- Conducted interviews with city constituents to gather and record sensitive personal information, ensuring accuracy and confidentiality.
- Maintained organized records and prepared daily, weekly, and monthly reports, fostering positive relationships with co-workers, clients, and other agencies.
Education
Some College (No Degree) - Business Administration And Management
El Paso Community College
El Paso, TXSkills
- Customer service
- Interviewing techniques
- Client assessment
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Team collaboration
- Self motivation
Languages
Spanish
Native or Bilingual
Veteran
US Army
Timeline
Case Specialist
The Providencia Group
11.2022 - 12.2024
PHC Field Supervisor
APC Homemakers Services
02.2022 - 11.2022
Outreach Specialist
Grant Associates, Texas Workforce Solutions
11.2021 - 02.2022
Community Care Worker I-III
Texas Health and Human Services Commission
11.2016 - 07.2021
Texas Works Advisor I-II
Texas Health and Human Services Commission
06.2013 - 11.2016
Senior Office Assistant
The City of El Paso
05.2007 - 06.2013
Some College (No Degree) - Business Administration And Management
El Paso Community College
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