Luz Smith
Jacksonville
Summary
Dynamic and dependable professional with extensive experience at the City of Jacksonville Public Works. Bilingual in Spanish, I excel in customer service and time management, ensuring efficient processing of right-of-way permits and inspections. Recognized for attention to detail and organizational skills, I thrive in fast-paced environments while delivering exceptional support. Also have been acknowledged by our current Mayor Donna Deegan for always going out of my way to assist customers.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Permit Assistant Sr
City of Jacksonville Public Works
07.2021 - Current
I assist customers with right of way permits, schedule inspections, answering the phones for customers with needing assistance with expired permits, translate for Spanish speaking customers and scan and download site plans.
Correctional Assistant Officer
Sheriff's Department
12.2024 - 01.2025
I assisted officers with keeping a log in the sheriff's department database for meal times, meds in take, officers doing rounds and other scheduled task.
Customer Service Representative
Neighborhoods Department
06.2019 - 07.2021
Assisted customers with issues with garbage, recycling and bulk collecting. We would enter customers address and phone number and give them a care issue number so they can keep track of issue being resolved.
Clerical Support Aide 3
Procurement Department
06.2001 - 03.2019
Assisted customers with construction projects and advertising bids on procurement website. Also opened bids for bid opening, answering phones and scanning and filing in bid room.
Clerical Support Aide
Jacksonville Public Library
10.1993 - 02.2001
Processed library books and entered in data system, answering phones and worked weekends in children's department.
Education
N/A - Office Technology
New York City Technical College
Brooklyn, NYN/A - Business Administration
Florida State College
Jacksonville, FLSkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Bilingual in Spanish and read speak write fluently
- Dependable and organized
Accomplishments
I have been working for the City of Jacksonville for the past 30 years in different departments and I have been a good example of my work as an excellent customer service employee that goes above and beyond for others.
Certification
I have CPR certification that I recently took class for in December 2024 and it's good until January 2027.
Languages
Spanish
Native or Bilingual
Timeline
Correctional Assistant Officer
Sheriff's Department
12.2024 - 01.2025
Permit Assistant Sr
City of Jacksonville Public Works
07.2021 - Current
Customer Service Representative
Neighborhoods Department
06.2019 - 07.2021
Clerical Support Aide 3
Procurement Department
06.2001 - 03.2019
Clerical Support Aide
Jacksonville Public Library
10.1993 - 02.2001
N/A - Office Technology
New York City Technical College
N/A - Business Administration
Florida State College
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