Luz Stella Bonilla Salinas
Englewood,NJ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Housekeeping Inspector
45 TIMES SQUARE
New York, NY
09.2024 - Current
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Assisted with the training of new housekeeping employees on job duties, policies, procedures, and safety protocols.
- Reviewed inventory levels for all cleaning supplies used by the housekeeping department.
- Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Regularly communicated with department heads regarding any changes or updates to hotel policies or procedures related to housekeeping.
- Managed team of employees, daily progress reports and overall project planning.
- Communicated with maintenance team on damages to repair.
- Developed weekly schedules for housekeeping personnel to ensure adequate coverage during peak times.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Monitored the storage of linen and other materials in accordance with health regulations.
- Inspected guest rooms and public areas to ensure cleanliness, safety standards, and compliance with hotel policy.
- Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
Houseman
45 TIMES SQUARE
New York, NY
01.2024 - Current
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Assisted in inventory management and control of hotel assets.
- Responded promptly to guest requests for additional supplies or services.
- Communicated with maintenance team on damages to repair.
- Promoted a positive image of the hotel to guests and other team members.
- Swept and damp-mopped private stairways and hallways.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Supported front desk operations during high-volume periods or as needed.
- Stocked housekeeping carts with supplies before each shift.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Performed routine inspections of hotel exteriors and interiors for maintenance needs.
- Communicated effectively with other departments such as front desk or engineering teams if needed.
- Coordinated with housekeeping staff to maintain inventory levels of cleaning supplies.
- Ensured that all public areas were presentable at all times.
- Assisted Housekeepers in changing bed linens when needed.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Organized closets and cabinets according to hotel regulations.
- Checked inventory for required supplies and made lists for needed cleaning products.
Housekeeper
45 TIMES SQUARE
New York, NY
09.2023 - Current
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Responded to requests from guests regarding housekeeping needs.
- Returned rooms to occupant-ready status to satisfy future guests.
- Communicated with maintenance team on damages to repair.
- Disinfected telephones, light switches and other frequently touched objects.
Housekeeping Room Attendant
Best Western Hotel
New Providence, NJ
03.2021 - 08.2023
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
TOURIST COMPANY ADMINISTRATOR - Tourism
Corporacion Educativa Del Litoral
Barranquilla01.1998
Some College (No Degree) - English Language
Bergen Community College
Hackensack, NJProfessional Sales - Sales
Servicio Nacional De Aprendizaje Sena
BarranquillaSkills
- Customer service
- Effective communication
- Interpersonal communication
- Teamwork and collaboration
- Multitasking
- Creative thinking
- Active listening
- Problem-solving abilities
- Service attitude
- Patience
- empathize
Identity Document
32.734.045 de B/quilla
Languages
Inglés Basico
References
- Loendys Valenzuela, Front Office Manager Hotel 125-45 Times Square, Phone 1 212 3542323
- Roxangela Sandoval, Executive Housekeeper Hotel 125-45 Times Square, Phone 1 6467162290
Family References
- Belinda Barrios, Cosmiatria, Pure Skin Estetic Laser, 312 7551323, Barranquilla
- Holman Perez, Arquitecto, Templados, 3187595628, Barranquilla
Personal Information
- Place of Birth: Risaralda
- Date of Birth: 08/18/70
- Marital Status: Soltera
Timeline
Housekeeping Inspector
45 TIMES SQUARE
09.2024 - Current
Houseman
45 TIMES SQUARE
01.2024 - Current
Housekeeper
45 TIMES SQUARE
09.2023 - Current
Housekeeping Room Attendant
Best Western Hotel
03.2021 - 08.2023
TOURIST COMPANY ADMINISTRATOR - Tourism
Corporacion Educativa Del Litoral
Some College (No Degree) - English Language
Bergen Community College
Professional Sales - Sales
Servicio Nacional De Aprendizaje Sena
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