Luz Tamayo
Dinuba,CA
Summary
Compassionate behavioral health case manager with an MSW, PPS credential, and ASW registration. Supports care planning, client advocacy, accurate documentation, and community resource referrals while communicating in English and Spanish to improve access and follow-through.
Overview
21
21
years of professional experience
Work History
Behavioral Health Case Manager (School-Based)
Valley Health Team, Inc.
Kingsburg, California
04.2024 - Current
- Advocated for clients to secure effective service delivery.
- Coordinate behavioral health case plans for Valley Health Team clients.
- Connected clients to community resources, housing support, and medical referrals for comprehensive care.
- Maintain assigned caseload and client contact requirements per contract and program protocols.
- Keep client records accurate, current, and aligned with company standards.
- Documented case notes and service updates in behavioral health records to ensure accuracy and compliance.
- Help clients complete required releases of information and consent forms for compliance.
School Social Work Intern
Visalia Unified School District
Visalia, California
08.2025 - 05.2026
- Supported Visalia Unified School District students through individual and group counseling
- Assisted school social workers with student intake and referral coordination
- Documented case notes and student contacts in district records
- Collaborated with teachers, counselors, and administrators on student support plans
- Connected families with community resources and district support services
- Participated in attendance reviews and truancy intervention meetings
- Maintained confidentiality while handling sensitive student and family information
Lead First Impression Representative
Valley Health Team, Inc
Dinuba, Ca.
09.2018 - 04.2024
- Responsibilities: Acted as first-level contact for providers and staff, resolving issues related to front office operations. Assisted HCM in managing work schedules. Supervised front office staff daily, fostering a collaborative work environment. Provide training for new front office staff.
- Responded to patient calls for Valley Health Team, providing friendly and efficient service.
- Coordinated appointment scheduling by utilizing clinic calendars and tracking provider availability.
- Conducted verification of insurance coverage and patient eligibility to ensure proper billing.
Front Office Supervisor
Alta Family Health Clinic
Dinuba, Ca.
03.2006 - 09.2018
- Responsibilities: Supervised front office staff to ensure smooth daily operations. Interpreted and communicated new or revised policies to staff. Supported or filled in for front office staff during absences. Trained new employees to enhance team capability and service delivery. Obtained patient releases for dissemination of information. Created and managed staff schedules and assignments to align with facility needs and optimize resource utilization.
- Supervised front desk staff to enhance patient service at Alta Family Health Clinic.
- Coordinated patient check-in and check-out to facilitate timely appointment scheduling.
- Coordinated insurance verification and managed referral paperwork to ensure patient coverage.
Education
Master of Arts - Social Work
University of Massachusetts Global
Online05-2026
Intersegmental GE Transfer Curriculum - for CSU
Reedley College
Reedley, CA07-2023
Bachelor of Arts - Social Work
Fresno Pacific University
Visalia, CA06-2023
Skills
- Case management
- Care planning
- Patient advocacy
- Resource coordination
- Intake interviewing
- Cognitive behavioral therapy
- Behavioral interventions
- Individual counseling
- Multidisciplinary collaboration
- Bilingual in English/Spanish
- Active listening
Professional Certifications
- Adverse Childhood Experiences Completed Oct 2026
- Cultural Humility Completed Oct 2026
- Columbia Suicide Severity Rating Scale Completed Oct 2025
Timeline
School Social Work Intern
Visalia Unified School District
08.2025 - 05.2026
Behavioral Health Case Manager (School-Based)
Valley Health Team, Inc.
04.2024 - Current
Lead First Impression Representative
Valley Health Team, Inc
09.2018 - 04.2024
Front Office Supervisor
Alta Family Health Clinic
03.2006 - 09.2018
Master of Arts - Social Work
University of Massachusetts Global
Intersegmental GE Transfer Curriculum - for CSU
Reedley College
Bachelor of Arts - Social Work
Fresno Pacific University