Luz Taveras
West Palm Beach,FL
Summary
- Coordinated patient appointments and managed scheduling tasks efficiently.
- Gained valuable experience in hospital settings, supporting medical staff.
- Assisted in daily operations of medical offices, ensuring smooth workflow.
- Provided outstanding customer service, addressing patient inquiries and concerns.
- Communicated effectively in both English and Spanish to assist diverse patient populations.
Overview
8
8
years of professional experience
Work History
Program Coordinator I
HealthCare Support Staffing-Centene Children's Medical Services
11.2022 - Current
- On a Quarterly basis outreaches unable to reach members.
- On a quarterly basis outreaches opt out members.
- Collaborates with members, family members, case managers, community based organizations and other care coordination support members to assist with non-clinical resource needs, interventions and other aspects of coordinated care.
- Performs tasks necessary to promote member compliance such as verifying appointments and monitoring inpatient census.
- Checking in on the member regularly to monitor and document progress.
- Updates and maintains database with accurate member information.
- Assist the Care Manager to coordinate Members care and connect them with health care providers, and monitor their progress.
- Assist Members with appointment with their PCP.
Patient Access Representative
NYU Langone Health
04.2022 - 10.2022
- Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Access Center in accordance with established NYU FGP guidelines. Inbound calls only.
- Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Access Center performance goals.
- Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
- Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
- During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.
- Proactively keep up to date on all communications.
Cashier
Skrimp Shack
10.2021 - 05.2022
- Processed customer transactions efficiently, ensuring accurate handling of cash and credit payments.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted customers with menu selections, providing recommendations to improve their dining experience.
- Collaborated with team members to ensure timely service during peak hours, enhancing overall guest satisfaction.
Patient Access Rep II
Good Samaritan Medical Center
12.2017 - 05.2022
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms.
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
Education
High School Diploma -
Hollywood Hills High School
HollywoodPersonal Information
Authorized To Work: US for any employer
Languages
Spanish
Full Professional
Timeline
Program Coordinator I
HealthCare Support Staffing-Centene Children's Medical Services
11.2022 - Current
Patient Access Representative
NYU Langone Health
04.2022 - 10.2022
Cashier
Skrimp Shack
10.2021 - 05.2022
Patient Access Rep II
Good Samaritan Medical Center
12.2017 - 05.2022
High School Diploma -
Hollywood Hills High School