Luz Tejeda
Newark,NJ
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rapid Reliable Testing
03.2023 - 07.2024
- Distribute personal hygiene, meals and other necessary items to patients and clients
- Assist with scheduling travel and relocation arrangements for clients and patients
- Registration staff are the frontline and first encounter for patients entering the vaccination site
- Welcome/greet staff members as they come in for a vaccine, swab testing and/or health assessments
- Posting and accepting vaccine appointments via our online system called Health point
- Creating an even interval of appointments and working with the supervisor of the site
- Monitor appointments to confirm with the local state/county rules or supplies on hand
- Oversee shipment tracking data entry with RRT data team
- Participates in departmental performance improvement training and in-servicing
- Set up and breakdown/clean up at end of day
- Utilizes appropriate supplies with minimal waste
- Respects and maintains the confidentiality of information relative to customers
- Strives to maintain a positive work environment
- Perform additional duties as assigned.
- Proven ability to learn quickly and adapt to new situations.
Manager
McDonald's
11.2019 - 04.2023
- Manage franchised prepared food establishment, maintaining a safe and friendly working environment
- Supervise, motivate, evaluate, and coach employees, and facilitate effective training programs
- Calculate time cards, process employee payroll, and manage revenue
- Respond to and effectively resolve customer complaints in a timely manner to ensure satisfaction
- Maintain inventory control of all products and enforce all proper food sanitation procedures
- Assign tasks to associates to fit skill levels and maximize team performance for crews of 25+ employees
- Conduct inventory counts, assessing current inventory integrity against target accuracy and tracking variances
- Evaluate store performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements
- Monitor supplier operations to verify quality, delivery schedule, and conformance to contract specifications
- Manage shifts to deliver excellent customer service to 500+ customers daily
- Coordinate ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels
- Direct cooking, wrapping, and packing of food, collect monies from in-house and takeout customers using store's point-of-sale (POS) system, and assemble food orders for wholesale customers.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science in Nursing - Nursing
Mercy College
Certified Clinical Medical Assistant (CCMA) -
National Healthcare Association (NHA)
05.2023
High School Diploma -
Bronx Latin High School
06.2020
Skills
- Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control
- Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Bookkeeping, Management Skills
- Salesforce
- Bilingual
- Google Docs
- Employee Training
- Time Management
Timeline
Administrative Assistant
Rapid Reliable Testing
03.2023 - 07.2024
Manager
McDonald's
11.2019 - 04.2023
Bachelor of Science in Nursing - Nursing
Mercy College
Certified Clinical Medical Assistant (CCMA) -
National Healthcare Association (NHA)
High School Diploma -
Bronx Latin High School
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