Luz Tirado
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and strong willingness to take on added responsibilities to meet team goals, seeking a part time position.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Import CHB Supervisor
Mohawk Global Logistics
08.2019 - Current
- Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handling customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitoring workflow to improve employee time management and increase productivity.
- Improving customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintaining compliance with company policies, objectives, and communication goals.
- Evaluating employee performance and coaching and training to improve weak areas.
- Increasing team productivity by continuously developing the process and implementing efficient workflows and setting clear expectations for staff members.
- Achieving results by working with staff to meet established targets.
- Resolving conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrating commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Transaction Manager
We Buy Nj Real Estate
06.2018 - 06.2019
- Coordinated cross-functional teams to facilitate seamless transaction execution, maintaining clear communication channels throughout the process.
- Oversaw a portfolio of multiple concurrent transactions, effectively balancing priorities and deadlines to complete all tasks on schedule.
- Reviewed legal documents for accuracy and compliance, minimizing potential disputes or delays in closing transactions.
- Ensured adherence to regulatory guidelines by conducting thorough due diligence on prospective deals and partners.
- Assisted clients with post-transaction support services such as integration, ensuring a smooth transition and ongoing client satisfaction.
- Spearheaded initiatives aimed at improving internal processes related to transactions management, which resulted in an increase in organizational efficiency.
CHA1/ISF SPECIALIST
UTI Logistics
07.2010 - 01.2017
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
SERVER
BARTENDING USA
01.2014 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Nationally Certified Bartender -
Famous Bartending School
Newark, NJ04.2024
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Jersey City, NJ06.2008
Diploma -
REV. DR. ERCEL F. WEBB, PS# 22
Jersey City, NJ06.2004
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Self Motivated
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Monitoring and Improvement
- Project Management
- Policy Enforcement
- Expectation setting
- Analytical Thinking
- Project Planning
- Idea Development and Brainstorming
- Process Analysis
- Issue Research
- Microsoft Word/Excel/Powerpoint experience
Certification
- Certified Customs Specialist (CCS), NCBFAA Education Institute- 2023- current
- Nationally Certified Bartender, Famous Bartending School - April 2024-current
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Import CHB Supervisor
Mohawk Global Logistics
08.2019 - Current
Transaction Manager
We Buy Nj Real Estate
06.2018 - 06.2019
SERVER
BARTENDING USA
01.2014 - 01.2016
CHA1/ISF SPECIALIST
UTI Logistics
07.2010 - 01.2017
Nationally Certified Bartender -
Famous Bartending School
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Diploma -
REV. DR. ERCEL F. WEBB, PS# 22
- Certified Customs Specialist (CCS), NCBFAA Education Institute- 2023- current
- Nationally Certified Bartender, Famous Bartending School - April 2024-current
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