Luz Torres
West Columbia,SC
Summary
Results-driven Administrative Professional with extensive experience in office administration, customer service, and operations management. Demonstrated ability in calendar management, data entry, email correspondence, and multi-line phone systems. Skilled in Microsoft Office Suite, problem-solving, and cross-functional collaboration. Proven track record of improving workflow efficiency, maintaining accurate records, and delivering high-level administrative support in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Administrative Supplies Specialist
Duplicating Products Inc.
- Current
- Manage high-volume inbound calls and provide professional customer support
- Coordinate service requests and ensure accurate data entry and documentation
- Maintain organized records and assist with administrative processes
- Collaborate with internal teams to resolve customer issues efficiently
- Utilize office systems and tools to track and manage requests
General Manager
The Corner Blend
Columbia, SC
05.2018 - 03.2024
- Managed daily operations, including scheduling, payroll, and reporting
- Maintained records, documentation, and inventory systems
- Led team communication and coordinated staff schedules
- Improved operational workflows and efficiency
- Delivered excellent customer service and resolved escalated concerns
Receptionist
Microtel Hotel
- Handled multi-line phone systems and directed calls appropriately
- Assisted guests with reservations, inquiries, and issue resolution
- Maintained front desk records and performed data entry tasks
- Supported administrative and clerical functions in a fast-paced setting
Education
High School Diploma -
Skills
- Administrative Support
- Calendar Management & Scheduling
- Data Entry & Record Keeping
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Email & Phone Communication
- Customer Relationship Management (CRM)
- Office Coordination
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Document Management
- Team Collaboration
- Process Improvement
Timeline
General Manager
The Corner Blend
05.2018 - 03.2024
Administrative Supplies Specialist
Duplicating Products Inc.
- Current
Receptionist
Microtel Hotel