Luz Ugalde
Roosevelt
Summary
Dynamic professional with a proven track record at PLS Check Cashers of New York, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, significantly improving sales and efficiency. Skilled in POS systems and fostering team collaboration, I have a history of mentoring staff and optimizing customer experience.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
PLS Check Cashers of New York
08.2021 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Bookkeeper
Western Beef Supermarket
02.2019 - 07.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Internet Sales Agent
It's A Hit Collectables
09.2018 - 02.2019
- Excelled at upselling additional products and services by understanding client needs and presenting relevant solutions that enhanced their overall experience.
- Managed sales pipeline effectively, prioritizing opportunities based on potential revenue impact and likelihood of closing deals successfully.
- Monitored website analytics to identify trends and make data-driven adjustments to online sales strategies, optimizing performance over time.
- Maintained a high level of product knowledge through regular training sessions and independent research, ensuring clients received accurate and up-to-date information during the sales process.
Cashier
Wendy's
08.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Valley Stream Central High School
Valley Stream06-2012
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Time management
- Store opening and closing
- Attention to detail
- POS systems
- Recruitment
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
PLS Check Cashers of New York
08.2021 - 10.2024
Bookkeeper
Western Beef Supermarket
02.2019 - 07.2021
Internet Sales Agent
It's A Hit Collectables
09.2018 - 02.2019
Cashier
Wendy's
08.2012 - 02.2013
High School Diploma -
Valley Stream Central High School
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