LUZ VALENCIA
Fort Lauderdale,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Executive Assistant
G2 Secure Staff
05.2024 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
Administrative Assistant
Bar Louie
03.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Airline Customer Service Agent
Jetblue Airways Corp
01.2016 - 08.2019
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Airline Customer Service Agent
Avianca Airlines
01.2016 - 08.2019
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
Customer Service Agent Assistant
Delta Airlines
12.2015 - 08.2019
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Education
Business Administration And Management
Centro Colombo Americano
12-2015
Skills
- Executive support
- Office management
- Information confidentiality
- Calendar management
- Customer service
- Schedule & calendar planning
- Office administration
- Travel coordination
- Database management
- Staff management
- Administrative support
- Scheduling
- Document preparation
- File organization
- Business administration
- Payroll
- Microsoft office
- Team leadership
- Software knowledge
Languages
Spanish
Native or Bilingual
English
Full Professional
Personal Information
Title: Executive Assistant
Timeline
Executive Assistant
G2 Secure Staff
05.2024 - Current
Administrative Assistant
Bar Louie
03.2020 - 05.2022
Airline Customer Service Agent
Jetblue Airways Corp
01.2016 - 08.2019
Airline Customer Service Agent
Avianca Airlines
01.2016 - 08.2019
Customer Service Agent Assistant
Delta Airlines
12.2015 - 08.2019
Business Administration And Management
Centro Colombo Americano
Similar Profiles
Dantavious FennellDantavious Fennell
Ramp Agent at G2 Secure StaffRamp Agent at G2 Secure Staff
Daniel Cruz PerezDaniel Cruz Perez
Ramp Agent Supervisor at G2 Secure StaffRamp Agent Supervisor at G2 Secure Staff
Joao Vitor De Asevedo FigalloJoao Vitor De Asevedo Figallo
Coordinator at G2 Secure StaffCoordinator at G2 Secure Staff
ADAM EDEEBADAM EDEEB
Operations Manager at G2 Secure Staff LLC, Frontier AirlinesOperations Manager at G2 Secure Staff LLC, Frontier Airlines
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group