LUZ VALENZUELA
El Paso,TX
Summary
Senior Business Analyst with extensive experience in translating complex business requirements into effective technology solutions. Skilled in stakeholder collaboration, requirements gathering, and system testing, with a strong focus on enhancing operational efficiency across healthcare and manufacturing sectors.
Overview
17
17
years of professional experience
Work History
Sr. Business Analyst
Gainwell Technologies
El Paso, TX
01.2015 - Current
- Support Medicaid Management Information Systems (MMIS) for Rhode Island and Delaware state health agencies, translating complex business needs into system solutions.
- Partner with business and technical stakeholders to define requirements, clarify priorities, and align technology solutions with operational and stakeholder needs.
- Gathered, analyzed, and documented customer requirements, functional specifications, business design documents, and statements of work to guide development and implementation effectively.
- Analyze business and system gaps and translate findings into actionable requirements and solution recommendations.
- Coordinate with development teams to evaluate solution options and ensure delivered functionality supports business objectives and stakeholder expectations.
- Serve as subject matter expert for provider enrollment and provider portal capabilities, with knowledge of claims processing and MMIS subsystems.
- Led testing activities by creating test plans and scripts, coordinating execution, validating results, and ensuring system readiness.
- Supported system implementations and transitions from legacy applications to modern systems, enhancing operational efficiency and system capabilities.
- Use business process analysis, database tools, and data analysis to understand system behavior, identify needs, and support informed decisions.
IT Systems Administrator
Johnson & Johnson
Ciudad Juárez, Mexico
10.2010 - 03.2014
- Implemented and administered quality systems applications, liaising between IT and quality systems groups to enhance collaboration.
- Led ETQ implementation for the non-conformance module, including requirements definition and gap analysis.
- Coordinated validation activities during implementations, ensuring system readiness and alignment with business requirements.
- Conducted MES assessment for Ethicon Endo-Surgery, producing gap analysis between existing applications and the MES suite.
- Managed testing activities for Realize Gastric Band consumer website, confirming functionality and performance standards.
- Oversaw transition from legacy applications to modern systems, supporting process and operational improvements.
SQA Engineer
Align Technology Inc.
Ciudad Juárez, Mexico
05.2009 - 03.2010
- Coordinated implementation activities and user acceptance testing to ensure software quality met project standards.
- Executed system testing for the Invisalign doctor eCommerce website, documenting defects and managing corrective-action processes.
- Aligned quality systems with production needs through collaboration with manufacturing teams, enhancing cross-department communication.
- Supported quarterly improvements for MES (Rockwell) and ERP (JDE) systems.
- Documented and clarified business requirements by liaising between corporate IT and local manufacturing, ensuring alignment with operational goals.
- Identified system needs and developed business cases for IT management in collaboration with engineering teams, supporting informed decision-making.
Education
Bachelor of Science - Computer Systems Engineering
Technological Institute of Ciudad Juárez (ITCJ)
Mexico12-2007
Bachelor of Science - Information And Computer Systems
Trusteforte Corporation
Juarez, Mexico12-2007
Skills
- Requirements analysis
- Product requirements
- Functional specs
- Gap analysis
- Data analysis
- User acceptance testing
- Process mapping
- Process improvement
- Systems implementation
- Agile processes
- Stakeholder management
- Cross-functional coordination
- Business case development
Personal Information
Title: SENIOR BUSINESS ANALYST | PRODUCT & DIGITAL SYSTEMS
Selected Product Delivery Strengths
- Translate stakeholder needs into clear, actionable requirements and functional specifications.
- Bridge communication between business users, IT, development, quality, engineering, and other cross-functional teams.
- Support end-to-end delivery through discovery, requirements, solution coordination, testing, validation, implementation, and transition.
- Identify gaps between current-state applications and target solutions and communicate recommendations to stakeholders.
Technology Methods
- Requirements Analysis
- Requirements Gathering
- Business Analysis
- Business Process Mapping
- Data Analysis
- Database Tools
- System Testing
- User Acceptance Testing
- Agile Methodology
- MES
- ERP (JDE)
- Rockwell
- ETQ
Timeline
Sr. Business Analyst
Gainwell Technologies
01.2015 - Current
IT Systems Administrator
Johnson & Johnson
10.2010 - 03.2014
SQA Engineer
Align Technology Inc.
05.2009 - 03.2010
Bachelor of Science - Computer Systems Engineering
Technological Institute of Ciudad Juárez (ITCJ)
Bachelor of Science - Information And Computer Systems
Trusteforte Corporation