Summary
Overview
Work History
Education
Skills
Timeline
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Luz Vazquez

Lake In The Hills,IL

Summary

Driven professional with a proven track record in security operations and customer service excellence, notably at Private Solutions. Skilled in legible report writing and demonstrating reliability, I've enhanced safety protocols and customer satisfaction. Leveraged dispatch expertise and conflict resolution skills to streamline operations and improve team productivity.

Overview

31
31
years of professional experience

Work History

Security Guard

Private Solutions
02.2021 - 07.2024
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Concierge Receptionist

Melody Living
06.2019 - 02.2021
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Shipping & Receiving/Maintenance Coordinator

Accurate Threaded Fasteners A.T.F
04.1993 - 04.2019
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Monitored product quality and communicated necessary improvements to site superintendent.

Education

High School Diploma -

Emerson High School
Gary, IN
06.1974

Skills

  • Legible report writing
  • Reliability
  • Security operations experience
  • Dispatch

Timeline

Security Guard

Private Solutions
02.2021 - 07.2024

Concierge Receptionist

Melody Living
06.2019 - 02.2021

Shipping & Receiving/Maintenance Coordinator

Accurate Threaded Fasteners A.T.F
04.1993 - 04.2019

High School Diploma -

Emerson High School

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Luz Vazquez