LUZ VAZQUEZ
deltona
Summary
Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
Work History
Costumer Service Lead
TTEC Healthcare Inc
12.2021 - 10.2025
- Coordinated appointment schedules for multiple practitioners, enhancing overall workflow efficiency.
- Streamlined appointment scheduling process by implementing an efficient online booking system.
- Led customer service team, enhancing operational efficiency through streamlined processes.
- Coordinated with clients and staff to confirm appointments and ensure timely communication.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Collections Specialist
Rotech healthcare Inc
03.2016 - 12.2021
- Negotiated with customers to reach payment agreements.
- Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
- Resolved customer billing issues to expedite cash flow.
- Received payments and post amounts paid to customer accounts.
- Managed collections process for overdue accounts, ensuring compliance with regulations and company policies.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Medical Records Clerk
Stat imaging Solutions
02.2008 - 03.2016
- Scanned paper medical records for electronic filing.
- Processed requests from physicians, hospitals, insurance companies, government agencies, and attorneys for copies of patient health information.
- Verified accuracy of data entered into electronic health record system.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Education
Diploma - Billing and Coding
Florida technical college
kissimmee09.2016
Skills
- Payment processing
- Quality assurance
- Paperwork processing
- Research and analysis
- Billing arrangements
- Administrative support
- Scheduling
- Medical billing
- Insurance verification
- Medical records auditing
- Payment collection
- Transcription
LANGUAGES
English - Fluent
Spanish - Fluent
Timeline
Costumer Service Lead
TTEC Healthcare Inc
12.2021 - 10.2025
Collections Specialist
Rotech healthcare Inc
03.2016 - 12.2021
Medical Records Clerk
Stat imaging Solutions
02.2008 - 03.2016
Diploma - Billing and Coding
Florida technical college