Luz Vivanco
Desert Hot Springs,CA
Summary
Proven problem-solver and compassionate communicator, I've enhanced patient recovery and customer experiences across roles at Dennys Restaurant and in self-employment. Skilled in relationship building and time management, I've led teams, improved service efficiency, and fostered positive environments, demonstrating a fast learning ability and a dependable nature.
Overview
4
4
years of professional experience
Work History
Care Assistant
Self-employeed
Palm Desert, CA
08.2022 - Current
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Mitigated patient-care risks with regular equipment safety checks.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
Cashier Team Lead
99 Cents Only
Palm Springs, CA
11.2022 - 04.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Restaurant Hostess
Dennys Restaurant
Palm Springs, CA
01.2021 - 09.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Desert Hot Springs High
Desert Hot Springs, CA2019
Skills
- Problem-Solving
- Respectful and Compassionate
- Dependable and Responsible
- Time Management
- Relationship Building
- Language Fluency
- Fast Learner
- Attentive to People
- Clear Communication
Timeline
Cashier Team Lead
99 Cents Only
11.2022 - 04.2023
Care Assistant
Self-employeed
08.2022 - Current
Restaurant Hostess
Dennys Restaurant
01.2021 - 09.2022
High School Diploma -
Desert Hot Springs High