Luz Yanez
Tulsa,OK
Summary
Dynamic professional with a proven track record in staff training and development at Epgstaffing, enhancing customer satisfaction through effective conflict resolution and event organization. Skilled in both food safety compliance and adaptability, I excel in fast-paced environments, significantly contributing to team efficiency and service excellence.
Overview
7
7
years of professional experience
Work History
Fashion Designer
Alterations & Much More
11.2023 - Current
- Designed seasonal styles according to upcoming trends and popular color palettes.
- Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Sketched artistic and fresh designs for consideration.
Fashion Designer
Sewing
10.2023 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Popeyes
Chef
02.2023 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Laundry and Dry Cleaning Assistant
Marriot Hotel
04.2022 - 06.2022
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
Server
Restaurant on the Spain
03.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
08.2019 - 12.2019
Housekeeping Room Attendant
The Brown Palace Hotel and Spa
05.2018 - 10.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Certificate Of Technical Studies - Technical And Scientific Communication
Iut
Venezuela San Cristobal02.2013
Fashion Designer - 3 Años
Cumt
Venezuela San Cristóbal 08.2009
10 - High School
U. E Las Américas
Venezuela, Estado Tachira 07.2006
Skills
- Staff training and development
- Sanitation standards
- Food safety compliance
- Task delegation
- Promotions and marketing
- Menu presentation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
- Adaptability and flexibility
- Decision-making
- Food preparation
- Safe food handling
Timeline
Fashion Designer
Alterations & Much More
11.2023 - Current
Fashion Designer
Sewing
10.2023 - Current
Popeyes
Chef
02.2023 - 04.2023
Laundry and Dry Cleaning Assistant
Marriot Hotel
04.2022 - 06.2022
Server
Restaurant on the Spain
03.2020 - 02.2022
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
08.2019 - 12.2019
Housekeeping Room Attendant
The Brown Palace Hotel and Spa
05.2018 - 10.2019
Certificate Of Technical Studies - Technical And Scientific Communication
Iut
Fashion Designer - 3 Años
Cumt
10 - High School
U. E Las Américas
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