LUZAMARI TORRES
TAMPA
Summary
Professional with strong background in customer support, coordinating schedules and managing client interactions. Proven ability to streamline processes and improve efficiency, contributing to team success. Known for adaptability, reliability, and strong communication skills. Flexible and hard-working with a desire for success in a role of increased responsibility.
Overview
6
6
years of professional experience
Work History
Appointment Coordinator & Sales
Brandon Medical Center
04.2024 - 02.2025
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
Customer Service Representative
Seminole Hard Rock Tampa
09.2022 - 03.2024
- Upsell services and products to guests; based on their own personal needs and individual experience
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitor daily goals to meet metrics assigned by team leader at the beginning of the monthly period
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Agent
Blue Cross Blue Shield
10.2018 - 07.2022
- Efficient handling of large volumes of daily claims submissions without compromising quality or accuracy standards.
- Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
- Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.
- Established strong rapport with clients through empathetic listening skills, comprehensive issue resolution abilities, resulting in increased client trust.
Education
AA - BUSINESS MAJOR
VALENCIA COLLEGE
KISSIMMEE, FL05.2018
Skills
- CPR CERTIFIED
- CASH MANAGEMENT
- RELIABLE
- DETERMINED
- Outbound calling
- MULTI TASKER
- PROBLEM SOLVER
- Call center experience
- TEAM PLAYER
- ADAPTABILITY
Timeline
Appointment Coordinator & Sales
Brandon Medical Center
04.2024 - 02.2025
Customer Service Representative
Seminole Hard Rock Tampa
09.2022 - 03.2024
Customer Service Agent
Blue Cross Blue Shield
10.2018 - 07.2022
AA - BUSINESS MAJOR
VALENCIA COLLEGE
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