Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luz Andrea Villa Ealo

Hialeah,FL

Summary

Dynamic and detail-oriented Account Executive with comprehensive experienced in sales and customer relationship management. Possess strong communication, negotiation, and strategic planning skills. Demonstrated ability to increase customer satisfaction and loyalty through effective account management, careful planning, logistical efficiency and exceptional service driving positives outcomes and making significant contributions to client growth. Passionate about providing outstanding service with strong interpersonal skills, adaptability, and problem-solving abilities ensure success in challenging scenarios and effectively addressing concerns. A dedicated team player with a proactive mindset, focused on achieving targets.

Overview

3
3
years of professional experience

Work History

Account Executive

Sunshine Bouquet Company
Miami, FL
06.2022 - Current
  • Collaborated successfully with cross-functional teams, such as Accounting, Operations, Product Development, and Demand Planning, to achieve goals and address issues related to our products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Supervised that sales are maximized by keeping stores tidy, fully stocked, and products correctly priced.
  • Advised the merchandiser on best practices regarding product management or correct procedures.
  • Detailed review of orders and invoices to ensure that orders are being shipped as planned, and billed correctly.
  • Analyzed sales data and inventory to identify trends and adjust sales strategies accordingly.
  • Generated financial report and aging statements for upper management's review of outstanding balances.
  • Review of account statements and approval of deductions according to what was shipped.
  • Monitored inventory, issued invoices, and credit documents as part of the inventory reconciliation process for each store.
  • Review and develop quotes for offerings to ensure profitable outcomes for the company.
  • Maintained ongoing communication with the customer and distribution centers to coordinate deliveries, verify PO quantities, and addressed any issues that arose.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Processed special and sample orders accurately according to established procedures and timelines.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Tracked competitor products and trends to maintain a competitive edge in the market.
  • Prepared presentations for internal and external stakeholders regarding our products and performance.

Human Resources Assistant

Sunshine Bouquet Company
Miami, FL
10.2021 - 06.2022
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Performed administrative tasks related to time attendance.
  • Responded to internal and external HR-related inquiries or requests.
  • Assisted with payroll preparation by collecting timekeeping information and processing reports.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Processed paperwork associated with personnel transactions such as new hiring, promotions or terminations.
  • Maintained employee records in compliance with state and federal regulations.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Assisted with planning, organizing and coordinating company events.

Education

Bachelor of Science - Commerce And International Business

Universidad Simon Bolivar
Barranquilla, Colombia
08-2021

Skills

  • Attention to detail
  • Critical thinking
  • Teamwork
  • Decision Making
  • Account oversight
  • Planning
  • Negotiation skills
  • Financial reporting
  • Data analysis
  • Managing client relationships
  • Strategic initiatives
  • Target monitoring
  • Systems and software expertise
  • Written and verbal communication

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Account Executive

Sunshine Bouquet Company
06.2022 - Current

Human Resources Assistant

Sunshine Bouquet Company
10.2021 - 06.2022

Bachelor of Science - Commerce And International Business

Universidad Simon Bolivar

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Luz Andrea Villa Ealo