Luz Angela Gil
St. Petersburg,FL
Summary
Achieved significant client satisfaction and repeat business as a Senior Florist and Cook, leveraging floral design expertise and time management mastery. At Natura, enhanced customer experiences through exceptional service and product knowledge. Skilled in creating bespoke floral arrangements and efficient meal preparation, consistently exceeding client expectations with creative vision and client engagement.
Overview
18
18
years of professional experience
Work History
FLORISTA /Senior Florist
SELF EMPLOYED
03.2008 - Current
- Collaborated with event planners to design custom floral installations for high-profile events, resulting in client satisfaction and repeat business.
- Developed strong vendor relationships to secure preferred pricing without compromising quality or variety in flower selection.
- Designed memorable wedding florals that exceeded client expectations while adhering to strict budgets and timelines.
- Enhanced customer experiences by creating bespoke floral arrangements tailored to individual preferences and needs.
- Prepared potted plants and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Provided customers with care directions for flower arrangements.
- Utilized floral design techniques to craft unique floral arrangements.
Cook
SELF EMPLOYED
03.2007 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Streamlined food preparation process, increasing kitchen productivity.
Retail Seller
NATURA
05.2014 - 04.2024
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively relay information to customers.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
High School Diploma -
COLEGIO OZANAM NOCTURNO
COLOMBIASkills
- Time management mastery
- Floral Design Expertise
- Vendor Relationship Management
- Wedding Floral Planning
- Plant Care Expertise
- Customized Bouquet Creation
- Creative floral design
- Sales and service-oriented
- Flower arranging
- Customer Service-Oriented
- Creative vision
- Client engagement and assistance
Timeline
Retail Seller
NATURA
05.2014 - 04.2024
FLORISTA /Senior Florist
SELF EMPLOYED
03.2008 - Current
Cook
SELF EMPLOYED
03.2007 - Current
High School Diploma -
COLEGIO OZANAM NOCTURNO
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