Luzcelenia Lamont
New York,NY
Summary
Detail-oriented Assistant Manager offers more than 15years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Personable and dedicated Customer Service Representative with extensive experience in Beauty industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced and proactive in Beauty offering 5 years of progressive training. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Motivated Manager with 17 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Motivated [Job Title] with [Number] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Target
New York, NY
09.2017 - 10.2023
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Provided customers with product advice and recommendations based on their individual needs.
- Finalized purchases and processed payments.
- Ensured that all displays were neat and organized at all times.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Delegated daily tasks to team members to optimize group productivity.
Asst Manager
Nissan North America, Inc.
New York, NY
07.2006 - 02.2013
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved conflicts between team members in an effective manner.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Associate of Arts - English
Douglass Prep
New York, NY08-1999
Skills
- Product and Service Knowledge
- Employee Performance Evaluations
- Sales Monitoring
- Operations Management
Timeline
Assistant Manager
Target
09.2017 - 10.2023
Asst Manager
Nissan North America, Inc.
07.2006 - 02.2013
Associate of Arts - English
Douglass Prep