LUZCLARICZA CHAVEZ-BETANCOURT

Assisted and helped our customers with any with any questions

• Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
• Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
• Greeted guests promptly and consistently set professional tone with friendly assistance
• Picked up, organized, and wiped down reception regularly to keep area professional and clean
• Helped gather supplies and set up spaces to coordinate meetings and office events
• Resolved guest and staff issues independently by using strong organizational, conflict management and decision- making abilities
• Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences
• Answered telephone calls to provide information, take messages and set up appointments.
• Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
• Assisted families with financial and housing resources
• Advocated for client needs and funding for at-risk groups

• Helped customers complete purchases, locate items and join reward programs.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Handled 4 calls per day to address customer inquiries and concerns
• Worked flexible schedule and extra shifts to meet business needs
• Assisted customers with returns, refunds and resolving transaction issues
• Used POS system to enter orders, process payments and issue receipts

• Dependable industry worker equipped for fast-paced work and changing daily needs
• Serves customers effectively with attention to detail and hardworking approach
• Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction
• Positive and upbeat with experience developing customer loyalty through the quality of service
• Excellent at preparing foods, maintaining food safety and sanitation standards, and accurately, Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
• Worked independently and teamed up with others to ensure productive workflow
• Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
• Washed dishes, glassware and silverware after meals
• Reviewed incoming orders for mistakes to maintain accurate inventory levels
• Completed all assigned tasks prior to shift end
• Scrubbed, polished and steamed counters and tables
• Prepared some sandwich ingredients from scratch by following basic recipes.
• Worked effectively in fast-paced environments
• Acted as a team leader in group projects, delegating tasks and providing feedback

• Processed cash register transactions by inputting product costs and giving back change
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
• Assisted customers with locating items, answering questions and providing direction and service
• Ordered, stocked, and rotated departments
• Bagged and packaged customer orders and purchases
• Maintained merchandise displays, including endcaps, floor displays, and aisles
• Returned non-purchased products to shelves and performed general merchandising functions
• Completing orders.
• Built relationships with customers to encourage repeat business
• Stocked, tagged and displayed merchandise as required
• Processed refunds and exchanges in accordance with company policy

Royalty hair salon , Indio , Used Microsoft Office to draft documents, develop spreadsheets, and build presentations

• Helped to maintain organized filing systems for digital and analog records
• Screened or answered email messages to support consistent and timely communication
• Distributed mail and ordered supplies
• Scheduled and assigned work assignments
• Managed calendars and scheduling for customer orders
• Processed bills and invoices
• Answered phones, greeted visitors, and answered basic visitor questions.
• Proven ability to learn quickly and adapt to new situations
• Developed and maintained courteous and effective working relationships
• Ran errands and provided general office support in a professional environment
• Learned and adapted quickly to new technology and software applications
• Strengthened communication skills through regular interactions with others
• Prepared clients for hair cuts and styles with soothing shampoo work