Luzdary Bahena
Melrose Park,IL
Summary
Dedicated manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regional Finance
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records.
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Managed a portfolio of personal loans, title loan , monitoring repayment progress and proactively addressing delinquencies.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment.
- Reviewed credit applications for risk factors and credit worthiness.
- Reduced delinquency rates by implementing effective collection strategies and providing financial counseling to borrowers.
Store Manager
Titlemax
02.2019 - 06.2021
- Work on meeting our goals or exceeding by providing title loans to consumers
- Local marketing strategies and developed business to business partnerships
- Supervise multiple offices in our district and conduct proper opening and closing procedures, including management of vault, cash drawer and bank deposit
- Manage overall store performance by setting projections for upcoming months and managing our KPIs.(Key performance indicators)
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Rep/ Shift Supervisor
PLS Check Cashers
02.2016 - 01.2019
- Verified and cashed checks, processed payments, updated customer profiles, performed wire money transfers, and balanced transactions accurately and efficiently
- Cross sold products and services to customers
- Directly responsible for cash drawers containing over 25,000 dollars on a daily basis
- Performed vehicle title transfers, sold city and plate stickers
- Routinely obtained monthly sales goals and balance store at end of shift
- Handled all customer complaints and issues with high professional courtesy
Education
High School Diploma -
Proviso East High School
06.2016
Skills
- Extensive experience in banking and cash management
- Great customer service and interpersonal skills
- Outstanding proficiency with using personal computers
- Excellent grasp of teller services, procedures, and policies
- Highly motivated as both a team leader or in an individual environment
- Knowledgeable in many different POS Systems and various data entry software
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Sales Growth
- Financial Management
- Business Administration
References
References are available upon request.
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Regional Finance
09.2021 - Current
Store Manager
Titlemax
02.2019 - 06.2021
Customer Service Rep/ Shift Supervisor
PLS Check Cashers
02.2016 - 01.2019
High School Diploma -
Proviso East High School