Luz Bueno
Fort Lauderdale,FL
Summary
Improved innovation and a customer-focused approach in Nutrition Formulator and boosted customer satisfaction at Sally's Beauty Supply. My expertise in laboratory techniques and relationship building, coupled with a knack for quality control and adaptability.
Overview
6
6
years of professional experience
Work History
Research and Development Technician
Nutrition Formulator
09.2019 - Current
- Assisting sellers with the creation of new products required by customers
- Implemented best practices in laboratory safety protocols, contributing to a safer work environment for all team members
- formulator assistant
- Developed new flavor.
- Developed new products with a focus on sustainability, leading to more environmentally friendly offerings.
Sales Associate
Sally's Beauty Supply
09.2018 - 09.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Rainbow Shops
04.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
- Cashier
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at
Education
Pharmacy Technician - Pharmacy Technician
Florida Education Institute
Miami, FL09.2018
Nursing Assistant -
National Medical Institute
Miami, FL05.2017
Bachelor -
EHM La Salle
Santiago, Rep.Dom09.2010
Skills
Scientific knowledge
Customer Focus
Laboratory skills
Intellectual Curiosity
Materials Testing
Innovation Skills
Laboratory techniques
Written and oral communication
Sample Preparation
Inventory ordering
Paper writing
Quality Assessment
Attention to Detail
Time Management
Team Collaboration
Adaptability and Flexibility
Decision-Making
Relationship Building
Team building
Quality Control
Adaptability
Written Communication
Production and processing
Materials sampling
Timeline
Research and Development Technician
Nutrition Formulator
09.2019 - Current
Sales Associate
Sally's Beauty Supply
09.2018 - 09.2021
Sales Associate
Rainbow Shops
04.2018 - 09.2018
Pharmacy Technician - Pharmacy Technician
Florida Education Institute
Nursing Assistant -
National Medical Institute
Bachelor -
EHM La Salle
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