Summary
Overview
Work History
Education
Skills
Helping families find what they need, and give resources for free and reduce things to do
Timeline
Generic

Luzelbia Rodriguez

Hyde Park,MA

Summary

Very hard worker loves helping other individuals find the resources that are available, help customers find the products the will suit their needs , available for shifts when others are unavailable.

Overview

3
3
years of professional experience

Work History

Lead Sales Key Holder

The Children's Place
05.2021 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed cash, credit, debit, and check payments.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Opened inventory boxes and restocked shelves.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Counted out cash drawers and balanced totals.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Processed cash, credit, debit, and check payments
  • Trained team members in successful strategies to meet operational and sales targets
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Opened and closed store [four ] days per week by counting registers, making deposits, and storing and filing all daily paperwork
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Oversaw team of twenty] employees

Coordinator

Boston Family Engagement Network
01.2020 - Current
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Gathered and organized materials to support operations.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Utilized proactive communication abilities to resolve employment-related disputes.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Entered data, generated reports, and produced tracking documents.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Used job-related software to draft and finalize written correspondence and documentation
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Organized meetings for executives and coordinated availability of conference rooms for participants
  • Prepared agendas and took notes at meetings to archive proceedings
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Entered data, generated reports, and produced tracking documents
  • Coordinated with human resources department to handle payroll and personnel databases
  • Gathered and organized materials to support operations
  • Managed company schedule to coordinate calendar and arrange travel
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
  • Tracked records, filed documents and maintained communication between clients to manage office activities
  • Handled incoming and outgoing shipping and receiving activities
  • Coached employees through day-to-day work and complex problems
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs

Education

High School Diploma -

West Roxbury Academy
West Roxbury, MA
06.1989

Skills

  • Health and Safety Procedures
  • Implementing Pricing Strategies
  • Flexible Work Schedule
  • Garment Pressing
  • Compliance Requirements
  • Customer Needs Assessments
  • Customer Transactions
  • Work Prioritization
  • Managing Inventory Stock
  • Managing Cash Register
  • Team Player
  • Participation Strategies
  • Organize Inventory

Helping families find what they need, and give resources for free and reduce things to do

I am the coordinator for the Roslindale, Hyde Park, West Roxbury areas , We provide ages and stages questioners to families for there social and emotional as well there development and refer them to there pedestrian or early intervention. I also work with customers to find the clothing they are looking for and the correct size and color, I am a hard worker and open to learn new things

Timeline

Lead Sales Key Holder

The Children's Place
05.2021 - Current

Coordinator

Boston Family Engagement Network
01.2020 - Current

High School Diploma -

West Roxbury Academy

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Luzelbia Rodriguez