Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

LuzElena Garza

Taylor,texas

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Goodwill Store. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for training and mentoring staff, fostering a positive work environment, and building strong customer relationships to drive loyalty and retention.

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Goodwill Store
10.2023 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.

Cashier

Dairy Queen Grill & Chill
05.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Head Hostess

Don Joses Restaurant
03.2020 - 06.2021
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Education

Geoscience - Environmental Science

Temple College
Temple, TX

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Team management
  • Motivational skills
  • Transaction management
  • Adaptability and dependability
  • Team collaboration
  • Manager support
  • Safety rules
  • Performance monitoring
  • Basic math

Timeline

Cashier Team Lead

Goodwill Store
10.2023 - Current

Cashier

Dairy Queen Grill & Chill
05.2022 - 05.2023

Head Hostess

Don Joses Restaurant
03.2020 - 06.2021

Geoscience - Environmental Science

Temple College

Similar Profiles

CREATE PROFILE
LuzElena Garza