Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Bilingual
Generic

LuzElena Trujillo

Lavon,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Practice Manager

Smile Magic Garland
06.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Developed close working relationships with front office and back office staff.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 15 office personnel.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Implemented new electronic health record system, leading to increased efficiency in patient data management.
  • Streamlined communication between different departments, leading to more cohesive patient care.
  • Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
  • Led team of administrative staff, fostering collaborative work environment to enhance productivity.
  • Improved patient flow through office by redesigning check-in and check-out processes.
  • Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Dental Office Manager

Carnival Dental & Braces
10.2022 - 06.2024
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Increased office efficiency by implementing a new electronic records management system for seamless data access.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Front Office Manager/Receptionist

Prestige Dental
08.2022 - 09.2023
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.

Event Coordinator

Bluefire Catering
12.2021 - 01.2023
  • I coordinate events such as weddings,quinceneras, anniversaries …etc
  • Page 2
  • Coordinated florists, photographers and musicians during for events.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Consulted with customers to determine objectives and requirements for events.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.
  • Performed event coordination for larger parties and gatherings.

Leasing Agent

Intersolutions Temp Agency
08.2022 - 09.2022
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.

Team Lead

The Buckle
04.2022 - 07.2022
  • Reported on updates to project specifications and progress.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Tracked receipts, employee hours and inventory movements.

Paraprofessional

Mesquite ISD
08.2015 - 11.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Graded tests and papers and recorded grades for teaching staff.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Prepared learning materials, helping teachers prepare for daily instruction.

Dental Assistant

Texas Smile Dental Ctr
06.1999 - 12.2000
  • Assisted the dentist in procedures such as prophylaxsis, fillings, extractions, and oral surgery
  • Also assisted in quotes and estimates and secretarial work
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.

Education

High School Diploma -

Balch Springs Christian Academy
05.2000

Cosmetology License - Cosmetology

Neilsons Beauty College
05-2001

Associate of Science - Applied Science

Eastfield College
05.2018

Skills

  • Highly Competent
  • Sensible and practical
  • Approachable and Friendly
  • Precise
  • Highly organized
  • Intuitive
  • Caring
  • Flexible
  • Adaptable
  • Team player
  • Detail-Oriented
  • Organization and Prioritization
  • Customer Service
  • Relationship Building
  • Teamwork and Collaboration
  • Supply Ordering
  • Inventory Management
  • Inventory Replenishment
  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Records management
  • Employee performance
  • Payroll administration
  • New hire training
  • Staff development
  • Budget oversight
  • Supplies ordering
  • Workflow planning
  • Human resources
  • Regulatory compliance
  • Marketing
  • Continuous improvement
  • Performance metrics
  • Budgeting expertise
  • HIPAA and OSHA regulations
  • Employee operations
  • Managing files and records
  • Workflow efficiency
  • Certified in CPR/AED

Certification

  • Licensed Registered Dental Assistant
  • Licensed Cosmetolgist
  • Licensed Life licensed (for life insurance)
  • Licensed Realtor

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager

Smile Magic Garland
06.2024 - Current

Dental Office Manager

Carnival Dental & Braces
10.2022 - 06.2024

Front Office Manager/Receptionist

Prestige Dental
08.2022 - 09.2023

Leasing Agent

Intersolutions Temp Agency
08.2022 - 09.2022

Team Lead

The Buckle
04.2022 - 07.2022

Event Coordinator

Bluefire Catering
12.2021 - 01.2023

Paraprofessional

Mesquite ISD
08.2015 - 11.2021

Dental Assistant

Texas Smile Dental Ctr
06.1999 - 12.2000

Associate of Science - Applied Science

Eastfield College

High School Diploma -

Balch Springs Christian Academy

Cosmetology License - Cosmetology

Neilsons Beauty College

Bilingual

I can read, write , and translate from spanish to english

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