Luz G Arellano
Montrose,CO
Summary
Dynamic professional with a proven track record at Alpine Bank, enhancing customer satisfaction through expert account management and digital tool education. Skilled in bilingual communication and cash handling accuracy, I excel in customer service and team collaboration, driving significant improvements in banking operations and client relations. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Personal Banking Representative
Alpine Bank
01.2022 - 01.2025
- Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
- Maintained up-to-date knowledge of industry trends and competitor offerings for better client servicing recommendations.
- Educated customers on digital banking tools, leading to increased adoption of online and mobile services.
- Conducted regular financial reviews with clients to identify their needs and recommend appropriate banking products.
- Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines.
- Collaborated with team members to develop strategies for improving overall branch performance.
- Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
Administrative Assistant
Nakagawas Landscaping
10.2021 - 01.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Housekeeping Supervisor
Stonebridge
03.2021 - 10.2021
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Implemented feedback system for guests to continuously improve housekeeping practices.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
Education
High School Diploma -
Basalt High School
Basalt06-2019
Skills
- Bilingual
- Positive Attitude
- Excellent Communication
- Cash handling accuracy
- Customer complaint resolution
- Customer service
- Attention to detail
- Verbal and written communication
- Account maintenance
- Spanish fluency
- Team Collaboration
- Strong Work Ethic
- Enthusiastic
- Self Motivation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Personal Banking Representative
Alpine Bank
01.2022 - 01.2025
Administrative Assistant
Nakagawas Landscaping
10.2021 - 01.2022
Housekeeping Supervisor
Stonebridge
03.2021 - 10.2021
High School Diploma -
Basalt High School
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