Luziele Dearaujo
Hollywood,FL
Summary
Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding the importance of corporate branding. Over 20 years in customer service experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Qualified Real Estate agent with a great record of satisfied clients.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Florida Capital Realty
Miami, Florida
02.2015 - Current
- Nine years working with clients in the Real Estate field , excellent experience in the leasing department.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Coordinated appointments to show homes to prospective buyers.
Customer Service Manager
Zaso Stone Group
Fort Lauderdale, FL
05.2010 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Understood and followed oral and written directions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Identified needs of customers promptly and efficiently.
Education
INSTITUTE SPECIALIST HOTELIER END TOURISM; MDIQ TAMED BAY -
01.2016
Real Estate License -
Gold Coast Schools
North Miami Beach, FL02-2015
Some College (No Degree) - Associates in Arts
Miami Dade College
Miami, FLSkills
- VIP Services
- Lender Relations
- Client Needs Assessment
- Traditional Marketing
- Contract Negotiation
- Property Marketing
- Florida Licensed Real Estate Agent
- Client Management
- Excellent Communicator
- Clean Driving Record
- Leasing and Sales
- Social Media Networking
Additional Information
- Very much in tune with my empathy and getting an insite on how the customer feels to provide the best possible outcome in any interaction between clients, coworks and or providers. Ability to use positive language to keep an upbeat attitude in order to steer the conversation towards a positive outcome focusing on the solution. Able to adapt to deferent situation to work towards the best experience to each client always trying to provide the best possible customer experience.
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
Accomplishments
- Successfully worked with rental clients for nine years.
- Completed over 100 successful real estate transactions.
- Generated more than $5 million in sales revenue in 9 years.
Timeline
Real Estate Agent
Florida Capital Realty
02.2015 - Current
Customer Service Manager
Zaso Stone Group
05.2010 - Current
INSTITUTE SPECIALIST HOTELIER END TOURISM; MDIQ TAMED BAY -
Real Estate License -
Gold Coast Schools
Some College (No Degree) - Associates in Arts
Miami Dade College
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