Luzije Terpollari
Philadelphia,Pa
Summary
A dedicated and customer-focused individual seeking a waitress position to leverage my hospitality experience and exceptional interpersonal skills to contribute to a dynamic team.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
School District of Philadelphia (ESS)
04.2019
- Delivered lesson plans and managed classroom activities for grades K-12 in the absence of the regular teacher. - Adapted teaching methods to suit diverse learning styles and needs of students. - Maintained a positive and orderly classroom environment conducive to learning. - Communicated effectively with students, parents, and school staff to support student success. - Demonstrated flexibility and quick thinking to handle a variety of subjects and classroom dynamics.
Waitress
Fogo de Chao
11.2018 - 07.2021
- Provided excellent customer service by attentively taking orders, serving food and beverages, and addressing customer inquiries. - Maintained a clean and organized dining area, ensuring compliance with health and safety standards. - Collaborated with kitchen staff to ensure timely and accurate order delivery. - Managed cash register operations, processed payments, and provided accurate change. - Built rapport with regular customers, enhancing their dining experience and fostering loyalty.
Education
Master Degree -
Eqrem Cabej University
01.2015
High School Diploma -
Myrteza Kepi
01.2010
Skills
- Customer Service: Strong ability to engage with customers, understand their needs, and provide a pleasant dining experience
- Communication: Excellent verbal and written communication skills, adept at interacting with diverse groups
- Team Collaboration: Proven ability to work effectively in a team-oriented environment
- Problem-Solving: Quick thinker with the ability to handle unexpected situations efficiently
References
Available upon request
Timeline
Substitute Teacher
School District of Philadelphia (ESS)
04.2019
Waitress
Fogo de Chao
11.2018 - 07.2021
Master Degree -
Eqrem Cabej University
High School Diploma -
Myrteza Kepi
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